Apprentice Leisure Team Member

GLL is currently recruiting Leisure Team Member Apprentices to work at Helston Sports Centre. If you have the skills and ambition to join us as a Leisure Team Member Apprentice, there's never been a more exciting time to join us. This is more than just a Leisure Team Member Apprenticeship; it's a career where you will be given the training to develop your career with the UKs largest Leisure provider.

GLL is a not for profit charitable social enterprise committed to delivering a better quality of fitness and leisure, libraries and performing arts facilities for everyone. We're committed to providing access to quality community facilities - and more - at a price everyone can afford. We already manage over 258 facilities, and we're adding more all the time operating under our 'Better' brand. Unlike many other brands, we are for everyone. Community is at the heart of everything we do, and we want to make sure that everyone can live a healthy and active lifestyle.

What you’ll do:
Customer Experience
- Understanding the services and products on offer to assist with customer questions and queries
- Supporting different types of customers with different needs
- Supporting the centre in gaining customer feedback on our products and services including dealing with customer complaints
- Support the centre to deliver swimming lessons where required (qualification dependant)
- Sharing knowledge with customers on the role exercise plays in health and wellbeing
- Conducting customers' gym inductions and health screening where required (qualifications dependant)
- Planning and delivering exercise sessions to meet customers' health and fitness goals

People Experience
- Supporting GLL's visions and values
- Attend and participate in all apprenticeship workshops, meetings and reviews with your tutor and General Manager
- Ensure all training and qualification deadlines are met in agreement with your tutor and manger
- Achieve and maintain all necessary qualifications including ongoing CPD training
- Keep up-to-date with trends and developments in the leisure industry
- As a leader within the leisure industry we can also offer scope to progress your career, and job variety like nowhere else.

You will be enrolled on a Leisure Team Member apprenticeship programme which takes approximately 18months to complete as well as completing the following qualifications throughout the length of your apprenticeship:

- National Pool Lifeguard Qualification (NPLQ)
- First Aid at Work (Level 3)
- STA Award in Teaching Swimming
- STA Certificate in Teaching Swimming
- Level 2 Gym Instructor

In return, you will get:

- A full time permanent position
- Industry leading rates of pay
- Discounted membership at our leisure centres
- Discounts across thousands of retailers (GLL Extras)
- A fantastic pension scheme
- 25% off Red Letter Days
- 25% off Buy A Gift
- 20% off GLL spa experience treatments and associated products.
- Ride to work scheme
- Free eye tests and discounted glasses
- The opportunity to join the GLL Society and have a say in how we are run plus associated social events
- Exclusive discounts on our villas in Portugal
- Exclusive discounts on our Ski chalets in Bulgaria
- Health assurance
- Career pathways, professional development are just the start. To ensure you stay at the top of your game, we provide training with practical and theory elements too.

About GLL:
As the UK’s largest leisure operator and charitable social enterprise, we offer a range of careers for everyone in our local communities. We manage over 400 facilities across England, Wales and Northern Ireland, including public sport and leisure centres, elite sporting venues, libraries and children’s centres.

Our people are from the communities we serve and help us make real changes in their local area.

To make sure we’re having a positive impact on our people, we also offer some flexible and part-time working options so you can make sure your new job works for you.

So whether your ambitions lie in sport and leisure, events & catering, health & beauty, corporate support or working with children, you’ll be able to find your ideal new job at GLL.

Passionate about seeing our communities thrive, we invest back into our facilities, projects and people and are Investors in People Silver Award employer.

We are an inclusive employer. We seek and welcome diversity in our teams.