Customer Service Administrator
2 weeks ago
**Client Details**
Our client is a well established company within the pharmaceuticals industry looking to expand their Customer Service team in Littlehampton with an additional Customer Service Administrator.
**Description**
As a Customer Service Administrator you would have the following responsibilities:
- Sort and process incoming orders.
- Maintain external communication from clients and health care professionals for example, Web Orders, My Pen and Caring.
- Process sample orders.
- Update client cutting templates as needed.
- Track missing parcels as needed, and manage returns / collections.
- Log complaints as received, and request support of the Team Leader to manage complex queries.
- Offer support and advice to fellow team members.
- Work towards objectives to achieve set department KPI's an personal development objectives.
- Maintain client confidentiality, and ensure that all services are provided in accordance with current legislation.
- Any other reasonable duties.
**Profile**
- Excellent customer service skills
- Excellent telephone manner
- Self-motivated with the determination to succeed
- The ability to multi-task in a high-volume environment
- Proactively collaborate with others
- Organised and good at managing priorities
- Clear and concise communicator with effective questioning skills and active listening skills
- Previous experience as a Customer Service Advisor is preferable
**Job Offer**
- Temporary Assignment with the potential to progress to a FTC
- £10 - £12 per hour
- Monday to Friday
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