CRM Executive

**Life as a CRM Executive** Medik8 is on an unstoppable journey of growth and we are now in an incredible position to scale globally, with our renewed focus on the USA, EMEA and APAC markets. You will be a part of our newly formed Global Markets EMEA division and will provide critical support to the Head of Retention. This role will be pivotal in executing a customer centric, data-driven and creative CRM strategy to enhance customer engagementand retention, and increase long-term customer lifetime value. **Why you cannot miss this opportunity** This is an incredibly exciting time to join the team as you will be working on two pioneering Medik8 projects - the launch and integration of SMS and MMS into our customer communication plans, as well as the launch of a Loyalty proposition for our directconsumers. Working closely with our in-house Creative and Brand teams, and supporting Acquisition and Web Sales, your entrepreneurial and analytical skills will have a direct impact on retention activity and, in turn, overall revenue to the business. If you’d like to make a significant contribution to a leading brand in the skincare space, then get in touch **Key responsibilities will include**: - Helps shape the Loyalty proposition and ensures Loyalty programs are executed to increase levels of retention and conversion, reaping maximum ROI for the business - Responsible for day-to-day production of high-quality copy aligned with internal brand guidelines, ultimately engaging customers and increasing purchases - Conducts A/B testing of content & creatives, reports on performance and key trading moments and leverages best practices to make recommendations for improvements - Supports with copywriting across the broader online team, especially paid social and search - Have excellent copywriting and meticulous proofreading skills - Have some experience in using CRM tools to set up and test campaigns, as well as optimise delivery - Be data-driven and confident to measure metrics using Excel or equivalent - Be an enthusiastic self-starter with strong planning and organisational skills - Be detail-oriented **About us** Medik8 is one of the fastest-growing skincare brands, focused on science-based skin ageing products centered around the "CSA Philosophy". At Medik8, we have a rich and distinct culture that sets us apart from ordinary companies. We foster innovation andcelebrate highly-driven & super-loyal people. We are full of amazing ideas and positively embrace change. Our teams enjoy the challenges, satisfaction and rewards that come with getting things done to very high standards. **We are growing fast.** After seeing incredible growth over the last few years, we have just received a very important external investment that will allow us to grow even faster, to innovate the future and to take on the world with our awardwinning products in all the categories. This will be a very busy and sometimes quite challenging role but it will also be a lot of fun and you will learn a lot. **Culture & Benefits** We are proud of our dynamic culture - we are built on innovation, ambition and amazing ideas. Driven by continuous improvement, we constantly adapt to smarter ways of working. We have an unwavering passion for our brand and our customers - our ultimate goalbeing to deliver skincare products you love, trust and believe in. We have an exciting and friendly environment and believe that our people are our strength. Our teams are thrilled by the challenges, satisfaction and rewards that come with getting things done to a very high standard at all times and in all areas of thebusiness. If that sounds like you then come and join our journey **Health & Wellbeing** - Wellbeing contribution - up to £750 a year in wellbeing activities - Mental Health Support - we have mental health first aiders in the business - Private Medical Insurance cover from 25% to 100% including family - Employee Assistance Program (EAP) - Vision Vouchers **Benefits** - Up to 30 days AL excluding bank holidays - Birthday lay-in - Up to 75% products discount - Up to £250 product voucher - Company quarterly bonus scheme - Work anniversary bonus up to £4,000 - Chromebook + a supersize screen - Referral bonus **Togetherness** - Monthly Payday events - Regular team building away days - Tight-knit company feel - Company-wide communications platform - Quarterly all-hands meeting held by our CEO - Always celebrating everyone's successes