Product Executive

1 week ago


BurtonOnTrent, United Kingdom HollyField Personnel Full time

Business growth has led to our client recruiting for an Experienced Product Executive.

This role is Permanent and offers hybrid working.

Role Overview

As part of the Product team this role is involved in all parts of creating River or Ocean Cruises. You will be involved in tour creation, setting up, maintaining and following up on customer

feedback. This is a full-time position.

Duties

To set up & maintain River Cruises, Yachts and Ocean Cruises in the internal system

To help monitor and adjust capacities on river cruises (cabin/transport)

Assist in researching & contracting all product for the River and Ocean Cruising programmes

Help to monitor & analyse competitors - product and pricing, and benchmark against our product.

Work on product development - to constantly review, improve & refine the tour itineraries in the most cost-effective manner and in line with customer expectations and company strategy

Assist in ensuring accuracy in costing & pricing

To provide regular booking updates and rooming lists to shipping companies, extension and city stay suppliers

To assist in providing contract and health & safety questionnaires to all hotels / agent / coaching and other suppliers as required

To liaise with shipping companies, ensuring moorings and sailing schedules are fulfilling required itineraries.

To ensure accuracy of brochures and website and all promotional material

To deliver clear and professional product training whenever required

Liaise with the Operations Team ensuring the smooth running of tours and dealing with any issues arising, ensuring that suppliers and other effected departments are updated and any

costs logged.

Work with Operations team in ensuring service standards are met by shipping companies and excursion suppliers

To liaise with CSD and suppliers to agree compensation levels on disrupted itineraries.

To follow up on any issues arising from debriefs and feedback forms.

As part of the Cruise Product Team work on all set up, journals, pricing changes as required.

Personal Attributes / Experience

High level of accuracy and attention to detail

To work well within a team but equally stand alone

Excellent prioritisation skills and time management skills

Someone who can take ownership of problems

PC literate including MS Office including Excel to an intermediate level

Hours:
9.00 am - 5.30 pm - 37.5 hours per week

**Benefits**:
25 days annual leave

Free car parking

Discounted trips

Company pension scheme

50/50 hybrid working

Salary

Up to £23,000 - £26,000 per annum

Ref: GS1317


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