Call Handler

6 days ago

Shrewsbury, United Kingdom Absolute Personnel Full time

**Call Handler**

**Shrewsbury**

**£12.70 per hour**

**Full time, Monday to Friday.**

**Office based.**

My client in Shrewsbury requires a Call Handler.

The post holder is accountable to the Senior Social Worker you will be the main point of contact following First Point of Contact (FPOC) for public and agency contact regarding concerns about the welfare and protection of children. The role will be to offer clear, sound advice and assistance to callers under guidance from Senior Social Workers and liaising with Social Workers and other colleagues within Compass. The post holder will record information on manual and electronic systems.

**Key Responsibilities**:

- responsible for taking Initial Contact Team calls
- Inputting information into the record management system or any other IT system as required
- Keep the Senior Social Worker informed of all issues relating to concerns about children
- Liaise with Senior Social Workers, Social Workers and other colleagues within Compass
- Comply with the policies and procedures set out by Shropshire Council, the Data Protection Act, Information Sharing Guidance and Working Together to Safeguard Children (2015)
- Undertake agency checks as directed by the Senior Social Worker or Service Manager
- Search management system for previously known information regarding children who are known to the service
- Retrieve files from Records Management system
- Sending out standard letters responses to agencies as required
- Liaising with case management teams in relation to allocation of cases for assessment

**Main Duties**:

- As part of a Multi-agency team to receive telephone calls from members of the public and professionals and/or letters of enquiry/referrals. This position requires skill and expertise in listening, analysing information presented, searching Carefirst case management system to determine whether families are known or have been previously known, relaying information to the Senior Social Worker and entering all relevant information into the case management database in a timely manner.

**Salary**: £12.70 per hour

Schedule:

- Monday to Friday

Work Location: In person

  • Call Handler

    2 weeks ago

    Shrewsbury, United Kingdom E-zec Medical Transport Services Ltd Full time

    **E-zec are looking for full time Call Handlers to join the team based at our contact centre in Shrewsbury. This role is a 4 on, 4 off shift pattern working 08.00 - 20.00.** **The role** As a Call Handler you’ll play a key role in making sure our patients are treated with empathy, care and respect, from their very first phone call. You’ll work in our...

  • Call Handler

    2 weeks ago

    Shrewsbury, United Kingdom EMED Group Full time

    We have a fantastic opportunity for full time Call Handlers to join our team based in Shrewsbury. We have two shift patterns available - 12 hour shifts - 4 on, 4 off - Monday to Friday - 1400-2200 **The role** As a Call Handler you’ll play a key role in making sure our patients are treated with empathy, care and respect, from their very first phone...

  • Call Handler

    6 days ago

    Shrewsbury, United Kingdom EMED Group Full time

    We have a fantastic opportunity for full-time Call Handlers to join our team based in Shrewsbury. This role is working full time Monday to Friday - various hours available which will be discussed at interview. **The role** As a Call Handler you’ll play a key role in making sure our patients are treated with empathy, care and respect, from their very...

  • Call Handler

    1 week ago

    Shrewsbury, United Kingdom E-zec Medical Transport Services Ltd Full time

    **E-zec are looking for bank (0 hour) Call Handlers to join the team based at our contact centre in Shrewsbury.** **The role** As a Call Handler you’ll play a key role in making sure our patients are treated with empathy, care and respect, from their very first phone call. You’ll work in our contact centre, as part of a wider team, answering incoming...

  • Call Handler

    2 weeks ago

    Shrewsbury, United Kingdom EMED Group Full time

    We have a fantastic opportunity for bank Call Handlers to join our team based in Shrewsbury. Bank positions are zero hour contracts which gives you flexibility to support the needs of the service based on your availability. **The role** As a Call Handler you’ll play a key role in making sure our patients are treated with empathy, care and respect, from...

  • Internal Mpft Applicants Only Call Handler Team

    4 days ago

    Shrewsbury, United Kingdom Midlands Partnership University NHS Foundation Trust Full time

    We are looking for a highly motivated, capable and proactive individual to develop and lead the Mental Health Call Handler (Access) services in Shropshire, Telford & Wrekin. The post holder will be responsible for the day to day operational management of our centralised call handling team which includes supporting staff development, HR issues, recruitment,...

  • Call Handler

    4 days ago

    Shrewsbury, United Kingdom EMED Group Full time

    We have a fantastic opportunity for a Call Handler to join our team based in **Shrewsbury.** We are looking for enthusiastic, care focused individuals, who are organised and have a passion for excellent customer service. This role is based in-person from our office in Shrewsbury working 37.5 hours per week, 8 hour shifts. The operational hours for this...

  • Call Handler

    2 weeks ago

    Shrewsbury, United Kingdom EMED Group Full time

    We have a fantastic opportunity for Call Handlers to join our team based in Shrewsbury. We are looking for enthusiastic, care focused individuals, who are organised and have a passion for excellent customer service. This is a full-time position working either - 5 shifts a week, working 8 hours each day - covering Monday to Sunday, 37.5 hours per...

  • Access Team Call Handler

    1 day ago

    Shrewsbury, United Kingdom Midlands Partnership NHS Foundation Trust Full time

    A challenging and rewarding opportunity has arisenwith the Shropshire Access Team as we recruit more Call Handlers to our expanding Service. We provide an all age 24/7 Mental Health Helpline along with acting as a Single Point of Referral for anyone of any age within the Shropshire / Telford and Wrekin area, who wishes to self refer, or for professionals to...

  • Nhs Prescription Ordering Direct

    1 week ago

    Shrewsbury, United Kingdom NHS Shropshire, Telford and Wrekin Integrated Care Board Full time

    **NHS Prescription Ordering Direct (POD) Call Handler** The post holder must have GCSE grade C or above in English and Maths (or equivalent experience) and previous customer service experience. The post holder must have excellent communication skills and the ability to work independently as well as within a team. Good IT skills and competency in...