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Technical Service Specialist

2 weeks ago

Brentwood, United Kingdom ELCO GmbH Full time

Ariston Group is a global leader in sustainable thermal comfort that offers a unique, extensive range of solutions for climate comfort, water heating and air handling, as well as components and burners. Listed on Euronext Milan since November 2021, in 2024 the group reported over 2.6-billion-euro revenues, with over 10,000 employees, direct presence in 40 countries in 5 continents, 28 production sites and 28 research and development centers. The group demonstrates its commitment to sustainability through the development of renewable and high efficiency solutions, such as heat pumps, water heating heat pumps, hybrids, domestic ventilation, air handling and solar thermal systems. The group also stands out for its continuous investment in technological innovation, digitalization, and advanced connectivity solutions. The group operates under global strategic brands Ariston, Elco and Wolf, and brands such as Calorex, NTI, HTP, Atag, Brink, Chromagen, Racold, as well as Thermowatt and Ecoflam in the components and burners business.

**Parts & Service Department-**Technical Service Specialist

**Reports to**-**National Service Manager, UK & Ireland

**Based-**South

**Job description**

The Technical Service Specialist is expected to support the management of the Service Partners and installers across the South of the UK.

The core objective will be to support the National Service Manager in managing the compliance, performance and onboarding of Service Partners and installers.

**Job responsibilities**
- Achieve service excellence across Ariston UK Ltd product range through in-depth technical knowledge and awareness of all products.
- Partnering with Service Partner Engineers in delivering training and upskilling activities.
- Deliver onsite training to Service Partners and installers on installing, commissioning, servicing and repairing Ariston UK Ltd products.
- Attending technical escalation visits to resolve and customer complaints.
- Support National Service Manager with Service Partner compliance, ensuring all documentation and certification is up to date.
- Support National Service Manager with Service Partner Monthly Business Reviews (MBRs) and Quarterly Business Reviews (QBRs).
- Support with complex installation or commissioning activities, ensuring products are installed to manufacturer’s instructions.
- Support in attending emergency breakdown jobs, where there is no Service Partner availability.
- Support in technical escalations, due to continued product failure or on Group technical request.
- Carry out onsite safety and compliance audits and technical sales support to Area Sales Managers.
- Excellent knowledge of the product range across all Ariston UK brands.
- Any other reasonable tasks as assigned within the training area of responsibility.

We are committed to the principle of equal employment opportunity for all people, by offering a work environment accessible, welcoming and inclusive in compliance with legal obligations.