Library Customer Service Officer

1 week ago

Kingston upon Thames, United Kingdom Royal Borough of Kingston Full time

**Salary Range**:£22,185 - £22,995

**Purpose of the job -** To work alongside colleagues to provide a vibrant, efficient, friendly, customer focused library service putting the customer at the centre of library service activity.

**What the job actually requires -**
- To work flexibly undertaking routine tasks such as shelving, issuing and discharging library material. Actively promote the use of self-service to customers, assisting customers to use it and answer customer enquiries and support customers with ICT
- To promote and support a range of library activities including reading, learning opportunities, digital and online resources and assist with maintaining a high standard of presentation in the library covering stock, information provision and displays
- To work flexibly across branches and provide cover in other libraries as required
- To calculate relevant charges and fees and handle all form of payments from the public ensuring that income is properly accounted for
- To lead library events and activities including ICT learning and digital inclusion sessions, Book Groups, Baby Rhymetimes, class visits
- To assist with library community engagement events and activities e.g. Neighbourhood Festivals, World Book Night, Summer Reading Challenge, which may involve some evening work and working outside the library building.

**About Us**

You will be part of the Culture and Heritage team within the Council working within the Library Service. We are in the process of great transformation, breaking down silos, working on an exciting programme making the borough a destination place for culture and heritage.

Kingston Library Service is continually transforming. We have updated our frontline services and are now changing the way we engage with Kingston residents, communities and partners. We are actively looking to help engage, enable and empower our communities, working collaboratively with partners. Part of this work is the development of the Community Hubs initiative which you will play an active part in.

We have a successful digital offer which goes from strength to strength and is recognised within the wider community. It has been acknowledged that culture is critical to health and wellbeing, the local economy and regeneration projects.
We have an extensive activities programme for all ages, which you will play a role in supporting, assisting and promoting.
We are always looking at new ways of working, new technologies to help support our customers and give an efficient service.

  • Library Customer Service Officer

    1 week ago

    Kingston upon Thames, United Kingdom Royal Borough of Kingston Full time

    **About the Role** **This role is for 18 hours a week with a 2 week rota as follows**: **Week 1 ST: Mon 1-6, Tues 2-6, Thurs 1-6, Fri 2-6 Sat Off KN: Mon - Fri 10-1 Sat 10-5 Week 2 ST: Mon - Fri 10-1 Sat 10-5 KN: Mon 1-6, Tues 2-6, Thurs 1-6, Fri 2-6 Sat Off** **Purpose of the job -** To work alongside colleagues to provide a vibrant, efficient, friendly,...

  • Library Customer Service Officer

    1 week ago

    Kingston upon Thames, United Kingdom Royal Borough of Kingston Full time

    **About the Role** **Purpose of the job -** To work alongside colleagues to provide a vibrant, efficient, friendly, customer focused library service putting the customer at the centre of library service activity. **What the job actually requires -** - To work flexibly undertaking routine tasks such as shelving, issuing and discharging library material....

  • Libraries and Heritage Lead

    7 days ago

    Kingston upon Thames, United Kingdom JGP Resourcing Full time

    **About the Borough** This special place in South West London between the capital and the country has been a Royal borough longer than anywhere else - it is where the first kings of England were crowned. Today it is a vibrant and diverse borough, with a long history and strong cultural and community heritage. Kingston's riverside location, fantastic retail...

  • Prison Library Assistant

    7 days ago

    Kingston upon Hull, United Kingdom Hull Culture & Leisure Full time

    Do you want to make a difference? Do you enjoy working with, and supporting people? Hull Culture & Leisure Library Service is seeking to recruit enthusiastic, interested people for the role of Prison Library Assistant based at HMP Hull. You will be responsible for assisting in delivering library services in HMP Hull Prison Library which will involve...

  • Library Services Coordinator

    2 weeks ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Newcastle University Full time £29,588 per year

    Salary: £27, £29,588.00 per annumNewcastle University is a great place to work, with excellent benefits. We have a generous holiday package; plus the opportunity to buy more, great pension schemes and a number of health and wellbeing initiatives to support you.Closing Date: 10 December 2025The RoleNewcastle University Library is the only University Library...

  • Relief Library Assistant

    7 days ago

    Kingston upon Hull, United Kingdom Hull Culture & Leisure Full time

    **Ref**: HCAL/24/0684 **Full Time Equivalent Salary (based on a 37 hour working week)**: £22366 - £22366 **Hours**: Casual **Location**: Central Library, Hull; Hull Central Library, Hull HU1 3TF **Contract Type**: Casual **Organisation**: Hull Culture & Leisure **Closing date**: 24 November 2024 **Short listing Date**: 25 November 2024 **Interview...

  • Library Services Coordinator

    1 week ago

    Newcastle upon Tyne, United Kingdom Newcastle University Full time

    Library Services Coordinator (Stores) Salary: £27,319.00 - £29,588.00 per annum. Closing Date: 10 December 2025. Newcastle University Library is the only University Library in the UK to have received the Charter Mark five times, and now holds the Customer Services Excellence award, illustrating our dedication to delivering a friendly, professional, and...

  • Security Officer

    1 week ago

    Kingston upon Thames, United Kingdom Lodge Service Full time

    Lodge Security: The UK’s Oldest, Family-Owned, Security Business Join our retail security team! Why Us? Family-Owned, Family-Focused: We’re not just another faceless corporation. At Lodge, you’re part of a family that values and appreciates each team member Exciting New Partnerships: We’ve just secured a contract with Boots, adding to our...

  • Security Officer

    5 days ago

    Kingston upon Thames, United Kingdom Lodge Service Full time

    Lodge Security: The UK’s Oldest, Family-Owned, Security Business Join our security team! Why Us? Family-Owned, Family-Focused: We’re not just another faceless corporation. At Lodge, you’re part of a family that values and appreciates each team member. Exciting New Partnerships: We’ve just secured a contract with Boots, adding to our impressive...

  • Library Services Coordinator

    3 days ago

    Newcastle upon Tyne, United Kingdom Newcastle University Full time

    The Role Newcastle University Library is the only University Library in the UK to have received the Charter Mark five times, and now holds the award which replaced it, illustrating our dedication to delivering a friendly, professional, and efficient service to all our customers. To read more about us, please click Our Library Research Reserve provides access...