Hotel Receptionist

1 week ago

Plymouth, United Kingdom New Continental Hotel Full time

**Job Type**: Full-Time

**Position**: Hotel Receptionist

We are looking for a full-time receptionist to join our busy team. The successful applicant will be flexible with the working hours as weekends and bank holidays are included in the normal working week, the shifts are 7am-3pm and 3pm-11pm and you will be required to be able to cover both of these shifts during the working week.

The main purpose of this position is to welcome guests and endeavour to answer all queries. To sell hotel services and facilities, receive and account for payments.

The successful applicant will assist with the service of our guest, thus ensuring all guests receive efficient, professional service at all times, therefore satisfying their needs.

**What are we looking for?**

To successfully fill this role you should be able to maintain the following attitude, behaviours, skills, and values:

- Positive attitude
- Good communication skills
- Ability to work under pressure
- Ability to work on own or in teams
- Be reliable, honest and respectful at all times**.**

**Duties & Responsibilities Include**:

- Stand and greet guest following correct registration procedures with a warm, professional welcome
- Explain to guest’s whereabouts of room, restaurant & other facilities at time of issuing key & information card.
- Check out guests and receive payments ensuring all transactions are completed in line with Standard Operating Procedures (SOP’s)
- Cash up and reconcile at the end of each shift
- Provide an efficient and accurate booking facility in the absence of the Reservations Supervisor.
- Open up and close down reception when on relevant shift, passing on and receiving all information to and from night porter.
- Operate main switchboard
- Print daily reports for housekeeping, restaurant & period sales for General Manager
- To be aware of all conferences and events taking place.
- Maintain knowledge of all services, policies and procedures offered by all departments.
- Attend training sessions and departmental meetings as and when requested.
- Report all accidents via the company accident reporting procedure to a manager
- Maintain a clean, tidy and safe reception area
- Undertake any reasonable request from a member of the management team to promote customer service and/or a harmonious working environment.

Benefits include:

- 28 days holidays including bank holidays
- Contributory Pension Scheme
- Meals on duty
- Free use of the entire Leisure Complex.

**Experience in a similar environment and working with Guestline PMS would be an advantage although full training will be given. The knowledge of a second language would also be advantageous but not essential.**

Work Remotely
- No

**Job Types**: Full-time, Permanent

**Salary**: £9.50-£11.20 per hour

**Benefits**:

- Company pension
- Discounted or free food
- Employee discount
- Free parking
- Gym membership
- On-site parking

Schedule:

- 8 hour shift
- Weekend availability

Work Location: In person

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