Head of Operations

Connected Health is recruiting for a leading, highly proficient, ambitious, driven, and caring Head of Operations who has a willingness to operate within an innovative care environment while helping manage, develop, and grow our Supported Living service.

Connected Health operates across the five NI Health Trusts providing high quality care supporting adults to live independently in their own homes with confidence. This role is based in the Belfast area.

At Connected Health, we are hugely passionate about what we do. Our business is transforming how Homecare is delivered across the UK and Ireland and we know that we need driven, motivated individuals with an entrepreneurial spirit to help us reach our goals and transform the sector.

**What we offer**:

- The opportunity to work as part of a new innovative service, which prides itself in supporting adults to live independently
- Up to PS40,000 per annum (DOE)
- Full time position
- Excellent training provided, and support for further training and development
- Laptop
- Exclusive benefits*

**Roles and responsibilities**:

- Provide leadership, management and guidance of the highest standards by supporting our team, to ensure the Live Connected clients receive the best outcomes in everything we do.
- The Head of Operations will work with the Head of Service development and engagement, to ensure development of a range of new services in line with Connected health strategic growth plans.
- To personally contribute towards a positive, cohesive and therapeutic environment and to deal appropriately with matters relating to disciplinary, grievance, untoward incidents and complaints within the service
- Ability to take ownership of achieving the highest levels of compliance with regards to regulations, laws, quality standards & policies, ensuring we achieve an Outstanding RQIA compliance rating.
- Accountable for the Health and Safety of staff and clients; ensuring the CL Policies & Procedures are always adhered to providing a safe working environment
- Passionately promote the aims and values of Connected Living brand
- Continually review and improve operational processes to ensure the most effective and efficient service is being delivered to our clients through utilising technology.
- Ability to identify and recruit high quality Support Workers, implement excellent training and maintain high retention ratios.
- To support service users towards independence and to work closely with connected health partners through multi-disciplinary/agency teams.
- Ensure the provision of staff training is implemented and the delivery of quality care services is consistently achieved.
- Ability to ensure the Scheduling is effectively designed to ensure the Support workers deliver the allocated care to the Service User. Scheduled Spot Checks and Audits are undertaken and recorded electronically.
- Ability to complete and continuously improve the Care Assessments, Risk Assessments and Care Plans to ensure the outcome of the service user is achieved effectively and our clients' expectations are exceeded.
- Ability to operate the business in a paperless manner from the beginning and embrace technological software and electronic communications with the clients loved ones.
- To be aware of Key Performance Indicators and to accurately record and report statistics to the Director as appropriate.
- To ensure efficient and effective administration procedures are in place to comply with Living Connected Care policy and Regulatory/Legislative requirements to include rota planning, the storage and dispensation of medication, etc. and to complete annual reports in on the evaluation of the service.
- Work closely with the Supported living team throughout Great Britain and work to develop the service into ROI
- Ad hoc duties to support staff at Connected Health to meet the needs of the business growth.

**Essential criteria**:

- Must have experience and knowledge of the Care Industry, in a similar role previously in leading inspections with regulatory bodies and be capable of passing the registration interview with the RQIA.
- Hold a full clean UK driving licence with access to their own transport.

**Desirable criteria**:

- Experience and knowledge of the Domiciliary Care Industry

Skills and abilities
- Highly determined, driven and ambitious, with the desire to make a real difference and assist in the growth of the business.
- Excellent communication and interpersonal skills, with the ability to talk passionately about our services and values to potential clients or referral sources.
- Advanced computer skills including proficient use of MS Office, the ability to produce reports and strong computer systems knowledge.
- Self-motivated and flexible, with a willingness to participate in an 'on call system' for out of office hours.
- Extremely well organised, excellent planning and prioritising ability with high attention to detail
- A creative and strategic thinker who is able to embrace, in