Field Service Applications Engineer South

7 days ago

Basingstoke, United Kingdom Willcox Matthews Full time

**Brief Role Description**: We are supporting our client in their search for a Field Service Applications Engineer to join their expanding friendly and busy team. **Responsibilities**: - Working within your territory as part of a team. - Work with all customer and non-customer accounts. - Help develop and execute territory plans for development of the business. - Work with all interested parties within FAM Stumabo to develop and implement the appropriate business strategy. - Provide continuous input to the new product development process. - Develop training and service programs (TCP) and increase revenue. - Provide technical customer support internal and external. - Responsible for TCP "total care package" conducting maintenance, breakdown calls and training. - Capable of preparing cutting trials both internal and external on FAM equipment and associated trades partner machinery. - Daily use of internal CRM system (ACT) - Must be capable of producing end of month reports following a set template. - Stock management. - Support the actions of the sales & service team. - Field Service Applications Engineer - Understanding of PLC systems and programming would be a benefit. - Reporting to the Branch Manager & Service Manager - Willing to travel daily around your area/UK and Ireland (>80 % of your time) with overnight stay if needed. - Travel is by use of a company van. - Manage existing customers within your area and visiting attracting new using your engineering knowledge. **About You**: - Resilience and a must can-do attitude - Previous experience in service would be an advantage - Strong communication skills are a must - Ability to multi-task and prioritise workloads with good time management - Engineering background at degree level or similar would be beneficial plus a history of customer support - Poses a high level of administration ability to effectively manage paperwork - Good relationship building skills - A want to step into territory sales but have never been given the opportunity **Job Application**: Whilst this position may not be of interest to you or suit your skills and experience, please don’t hesitate to get in contact with a member of the team at Willcox Matthews to understand how we can support you.

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