Lettings Co-ordinator

**Job Title - Lettings Support Officer**
**Reports to**: Director of Health & Safety

**Purpose of the Role -**Help manage daily operations of facility lettings, ensuring a smooth experience for customers and safe, efficient use of school facilities.

**Key Responsibilities**

Customer Experience
- Welcome new & existing customers, provide facility tours
- Conduct site inductions for first-time users
- Build and maintain strong customer relationships
- Respond promptly to complaints or issues
- Ensure high visibility and friendliness during events
- Act as a brand ambassador for the school’s lettings programme

Site Management
- Open and lock the premises before/after lettings
- Ensure facilities are secured and alarmed
- Perform regular security and perimeter checks
- Prevent unauthorized access during hire periods
- Respond to site emergencies efficiently

Lettings Administration
- Manage the lettings calendar for school & external use
- Authorize and book lettings requests
- Coordinate with Finance to handle billing and payments
- Share schedules and updates with caretakers, assistants & cleaners

Team Liaison
- Collaborate with caretakers, cleaning staff, and assistants
- Share schedules and updates promptly

**Support Duties**
- Set up rooms/equipment as per hirer’s needs (chairs, sports kit etc.)
- Maintain high cleaning standards in all areas
- Follow safe storage and handling of cleaning (COSHH) materials
- Clear snow/ice from entrances when required
- Install/remove advertising banners outdoors
- Support risk assessment processes

**Customer Care Expectations**
- Deliver excellent customer service at all times
- Present yourself professionally and politely
- Build rapport with regular users

**Requirements -**Essential
- Physically fit for lifting/moving equipment
- Strong awareness of health & safety protocols
- Comfortable working independently and in teams
- Effective communicator (written & verbal)
- Confident handling customer issues/complaints
- Customer-facing experience preferred

Preferable
- Background in lettings, security, or cleaning
- Health & Safety qualification

**Job Types**: Full-time, Permanent

Pay: £24,420.00-£26,703.54 per year

**Experience**:

- school letting coordinator: 1 year (required)

Work Location: In person