Customer Service Agent
1 week ago
We are looking for a Customer Service Agent to work alongside our existing team (including our resident dogs).
Main duties and responsibilities include:
- Resolving customer queries and ensuring customers are satisfied.
- Escalating problems to the technical team or other members of the office.
- Inputting, updating, and maintaining customer information on our online system.
- Providing information about new and existing products and services to customers.
- Processing payments, when necessary.
- Performing administrative tasks as assigned by a manager.
- Managing our Social Media accounts.
- Excellent verbal and written communication.
- Active listening skills.
- Patience and the ability to remain calm in stressful situations.
- Excellent interpersonal skills.
- Attention to detail.
- Ability to manage own work load and prioritise jobs.
**Job Types**: Full-time, Part-time, Permanent
Pay: £7.50-£11.50 per hour
**Benefits**:
- Casual dress
- Company events
- Free parking
- On-site parking
Schedule:
- Day shift
- Monday to Friday
- Weekend availability
Supplemental pay types:
- Loyalty bonus
- Performance bonus
- Yearly bonus
Ability to commute/relocate:
- Haverfordwest: reliably commute or plan to relocate before starting work (required)
**Education**:
- A-Level or equivalent (preferred)
**Experience**:
- customer service: 2 years (required)
Work Location: In person
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