Customer Service Agent

1 week ago


Haverfordwest, United Kingdom Dragon WiFi Full time

We are looking for a Customer Service Agent to work alongside our existing team (including our resident dogs).

Main duties and responsibilities include:

- Resolving customer queries and ensuring customers are satisfied.
- Escalating problems to the technical team or other members of the office.
- Inputting, updating, and maintaining customer information on our online system.
- Providing information about new and existing products and services to customers.
- Processing payments, when necessary.
- Performing administrative tasks as assigned by a manager.
- Managing our Social Media accounts.
- Excellent verbal and written communication.
- Active listening skills.
- Patience and the ability to remain calm in stressful situations.
- Excellent interpersonal skills.
- Attention to detail.
- Ability to manage own work load and prioritise jobs.

**Job Types**: Full-time, Part-time, Permanent

Pay: £7.50-£11.50 per hour

**Benefits**:

- Casual dress
- Company events
- Free parking
- On-site parking

Schedule:

- Day shift
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Loyalty bonus
- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Haverfordwest: reliably commute or plan to relocate before starting work (required)

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer service: 2 years (required)

Work Location: In person



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