Help Desk Apprentice

**The Opportunity**

Our client is recruiting for an Apprentice Help Desk Apprentice to join their team in Walsall WS1.

The Level 3 Information Communication Technician apprenticeship programme that we are offering, will allow you to kick-start your career in an industry that is constantly evolving, dynamic and transformational.

The steps you take will provide you with valuable first-hand experience, knowledge, skills and qualification to help really drive your career forward. We are here to guide and support you every step of the way

**The Company**

This company see big potential in every moment, and care deeply about what they do every day. Their unique development ensures that they have the very best staff all over the world, and at every level of operation. Their leadership team reflects a group of diverse individuals with breadth and depth of experience across the company.

**The Position**

**Job Title**:
Help Desk Apprentice

**Apprenticeship Course**:
Level 3 Information Communication Technician

**Apprenticeship Duration**:
18 Months

**Location**:
Walsall WS1

**Working Hours**:
9:00am till 5:30pm - Monday to Friday

**Salary**:
£13,000 to £18,000 depending on experience

**Role and Responsibilities**

Exciting opportunity to work at an expanding IT Services company, established for over 16 years you will be responsible for logging and resolving calls and monitoring customer sites via help desk. You will be trained and given experience in providing ‘Hands on’ IT configuration, technical support and server administration / trouble shooting and support for day-to-day IT operations. They will provide training in trouble shooting skills.

Skills will be enhanced via workshop and labs where you will be trained in repairing, troubleshooting and installing hardware and software.

You will be providing clients with technical assistance via help desk and may be required to travel to client’s sites, both on a day-to-day basis and on project work.

You will assist in design and implementation of future IT projects with senior technicians.

Logging of Help Desk Calls

Escalating issues to 2nd and 3rd line technicians

Speaking to 3rd party vendors

Password resets, add removing devices to the network such as printers, phones, pc and other networking equipment.

Deploying Office 365

Ensure timely internal and external communications per SLA

Handle Customer calls into Network Operations whilst on shift

Project work data cabling assistant/ terminating and testing data points onsite

Ensure detailed handover to next shift of all open issues and planned maintenance

Add, remove, configure network devices, updating the monitoring system and documentation.

**Desired Qualities, Skills and Knowledge**:
Basic network/server administration

Networking knowledge

Knowledge of Windows 10 operating Systems

Understanding of VPNN and Security protocols

Driving Licence desirable, or willing to learn to drive advantageous

Flexibility to occasionally work outside of working hours if required.

Ability to use own initiative and be able to work in a fast paced and sometimes demanding environment.

Hardware and software installation, configuration and maintenance
Ability to work on your own and part of a team

Organisational skills

Good Verbal and Communications Skills

Fast Learner and a desire to learn.

Motivated to work & learn, Positive attitude

Enthusiastic about our business & client businesses

Good reading and writing skills

Installation and configuration of hardware and software

excellent communication skills as this role is very customer facing.

**Eligibility Criteria**

**About ITP**
We help employers develop their best talent and inspire the next generation through apprenticeships, mentoring and training, we’re plugging the UK’s digital skills gap to provide a workforce for the future.

The ITP are working on behalf of a third party to advertise their vacancy. By submitting your CV, you agree to be contacted by The ITP and your information to be passed on to a third party.

**Job Types**: Full-time, Part-time, Apprenticeship

**Salary**: £13,000.00-£18,000.00 per year

Schedule:

- Monday to Friday