Product Advisor

4 days ago

Cressex Business Park, United Kingdom Business Back-Up Professional Appointments Ltd Full time

Our client are the UK’s leading manufacturer of Bi-Folding Doors and have offices throughout the UK, Dubai and the US. They provide a bespoke service to all their clients and exclusively design every door, window and blind to the clients brief.

**Key Responsibilities**:

- First point of contact for all product technical guidance (External & Internal customers)
- Make a receive phone calls via an automated system, fielding all inbound calls into the Sales Ops team
- Initiate/respond to customer enquiries & provide information about our full range of products & services
- Ensure that incoming telephone calls are answered in a professional & timely manner, triaged, and handled wherever possible or transferred where appropriate to the relevant department
- Pro-actively engage in customer communications inc date reschedule courtesy calls, delivery confirmation reports, follow up for pending documents, deposits etc.. & Promotional offerings
- Manage and respond to all web-site enquiries via the central enquiry mailbox & social media comments
- Respond to on-line reviews with advice, guidance & acknowledgement
- Cressex Showroom support
- Advice, guidance & tour hosting (with partners)
- To work in partnership with other team members and build good working relationships across all levels
- Liaise with internal departments to ensure the smooth flow of information
- Secondary support of Order Management teams during peak periods (inc simple quote generation, query support, Quality checks etc..)
- Use relevant IT systems to manage & update information where required
- Support the business growth plan by becoming a vital part of the Sales Ops function & embracing change
- Comply with all aspects of the company’s policies and procedures
- Adopt a continuous improvement approach and forward-thinking attitude
- Keep up to date with the company’s product and service offering
- General administrative duties required for everyday operation
- Carrying out other duties & ad-hoc projects as directed by the job

**Key Knowledge/Experience**:

- Relevant previous experience in a similar role with an excellent telephone manner
- Good written and verbal communication skills
- Good IT skills, mainly with Outlook, MS Office
- particularly Excel
- Time management and organisation skills
- Accurate with good attention to detail
- Door & Window technical knowledge/background - Advantage (non-essential)

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