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Senior Account Handler

3 weeks ago

Lancing, United Kingdom The Scout Association Full time

We have an exciting opportunity for **two** **Senior Account Handlers **to join our amazing team.

**Location**:Lancing, West Sussex (Hybrid working)

**Salary**:£30,955.71 per annum, Band D, Level 3, inclusive of a market supplement

**Term**:Permanent

**Working Hours**:35 hours per week

We’re Scouts and everyone’s welcome here - all genders, races and backgrounds. Right across the UK, we help over 400,000 young people aged 4-25 gain skills for life and find their place in the world. We help them speak up, play their part and shine bright.***

**About the Senior Account Handler Role**:
As our **Senior Account Handler,** you will act as a prime contact point for Unity's portfolio of clients comprising of individual Scout and Guide groups or other external small charity clients for their insurance requirements.

**What we are looking for in our Senior Account Handler**:

- Experience with youth charities and their insurance needs
- Experience working in the commercial insurance industry
- Computer literate and experience in using insurance systems
- Knowledge and experience of FSA Compliance and TCF practices
- Must be able to demonstrate experience in insurance broking
- Must be able to advise on, sell and service all classes of commercial insurance products
- Professional insurance qualifications
- Cert CII or Diploma in Insurance

**Key responsibilities as our Senior Account Handler**:

- Offering information, guidance and quotes to existing clients in respect of their insurance needs
- Cross-selling and up-selling relevant products to existing clients
- Offering information, guidance and quotes to prospects in respect of their insurance needs and converting these to clients
- Achieving targets set in respect of existing client revenue retention, new business growth and lead generation and other key performance indicators
- Administration of policies in line with the objectives of accuracy, speed and completeness, deal with all policy and client queries and achieve prompt and appropriate solutions
- Collection of premiums income in line with Unity policies
- Working as an effective member of Unity staff
- Complying with all business and office procedures and FCA rules
- Pro-actively review all insurance procedures in use and suggest continual improvements as part of Treating Customers Fairly initiatives
- Processing and handling of claims for clients

**As our Senior Account Handler in return, we offer you**:

- Work in a way that suits you, your role and your department
- Be proud to say you’re part of a team with Investors in People (Gold)
- Plenty of opportunity for learning and development
- 28 days holiday a year, plus bank holidays rising to 32 days after two years
- Four extra days to look after your family when they need you
- Three extra days over Christmas

**We are proud to be a family-friendly employer and offer**
- Maternity/Paternity Leave
- Flexible working hours
- Store Discount at our Scout Store + other online benefits
- Study and volunteer leave

**Interviews will be held on an ongoing basis.**

The Scouts is an equal opportunity employer, and we are committed to diversity and actively seeking applicants from a wide range of backgrounds.

**Strictly no agencies.