Medical Receptionist

**JOB TITLE: MEDICAL RECEPTIONIST**

**REPORTS TO: RECEPTION MANAGER**

**HOURS**:

- **Tuesdays 8.00am - 6.30pm**

**Wednesdays 5.5 hours per shift either 8.00am - 1.30pm or 1.00pm - 6.30pm**

**Fridays 5.5 hours per shift either 8.00am - 1.30pm or 1.00pm - 6.30pm**

**Cover of Extended Access Clinics nights 6.30-8.30pm - maximum of twice a month, this will be paid at time and a half.**

**CLOSING DATE : Thursday 12th December 12 Noon**

**Available for Interview : Monday 16th December**

MAIN PURPOSE OF POST

To provide a point of contact for patients.

To facilitate effective communication between patients and the Primary Health Care Team and to promote a positive image of the practice to its patients and service users.

KEY RESPONSIBILITIES

Reception duties
- Ensure efficiency of appointment system and monitor flow of patients into consulting and treatment rooms
- Ensure patients without appointments, needing urgent treatment are dealt with sensitively whilst minimizing disruption to the surgery.
- Explain Practice arrangements and formal requirements to patients requiring medical services.
- Advise patients of relevant charges for private services, accept payment and issue receipts
- Respond to queries and requests for assistance from patients and visitors
- Record home visit requests ensuring all relevant information is recorded. Refer to the duty doctor when necessary.
- Receive and make calls on behalf of the practice.
- Divert and transfer calls and take messages in line with practice procedures
- Action requests for ambulance transportation.
- Scanning and indexing of documents
- Action tasks sent to reception
- Monitor Footfall and allocate queries as per protocol

Appointments
- Ensure familiarity with computerized appointments to include incidental and regular variations.
- Book appointments and recalls, ensuring sufficient information has been recorded.

Repeat prescriptions
- Action repeat prescription requests in line with agreed practice protocols and within agreed quality standards. (Controlled drugs are exempt)
- Provide point of contact for queries concerning repeat prescriptions, ensure follow up action is taken for outstanding queries
- Check prescription collection regularly. Bring uncollected prescriptions to the attention of the appropriate doctor.

Medical records
- Provide medical records to doctors when requested.
- Retrieve and file records accurately and in a timely manner
- File correspondence, reports and results in accordance with practice procedures
- Ensure records are kept in good repair and information is amended as appropriate on manual and computer records

Consulting rooms
- Prepare consulting rooms in readiness for each surgery
- Check consulting rooms at the end of each session, ensuring all correspondence/filing is dealt with and rooms are left tidy and secure.

Opening/closing procedures
- Ready premises for patients and doctors
- Secure premises at closure of surgery to include activation of alarm
- Ready reception for following surgery

**KEY RESPONSIBILITIES - Professional**
- To maintain confidentiality.
- To maintain personal development by attending courses/study days as identified by the Partners.
- Participate in the education and training of staff and students
- To contribute to the development of the practice by participating in Practice meetings as required.
- To participate in the development of protocols and guidelines and assist in the formulation of Practice philosophy and policy
- To identify areas of possible improvement in service delivery to the Practice Manager.

To undertake any other duties which are commensurate with the level and responsibilities of this post.

**To actively and continuously review all activities and suggest areas for improvement.**

**Job Types**: Part-time, Permanent

Pay: From £12.19 per hour

Schedule:

- Day shift

Work Location: In person

Application deadline: 12/12/2024