Current jobs related to Csr (Customer Service Representative) - Hayes - Volvo Truck and Bus South & East

  • Customer Service Representative

    13 hours ago

    Hayes, United Kingdom Attewell Ltd Full time

    **Attewell Limited - Customer Service Representative - 3 month contract - Job Advert** Attewell is a fast-growing Aerospace manufacturing business based in Hayes, Middlesex. We have a highly prestigious and demanding customer base, and we now looking to recruit a Customer Service Representative to support our Customer Service department. We value diversity...

  • Customer Service Representative

    2 weeks ago

    Hayes, United Kingdom Core Marketing Ltd Full time

    **IMMEDIATE START!!** **FULL TIME - Customer Service Representative** **FULL TIME - Customer Service/Sales Assistant** **Are you a go-getter who loves sales and building relationships? Want a flexible and a more sociable work environment? Perfect!** About us and what we do: At Core Marketing, we're expanding our dynamic team that's all about innovation...

  • Customer Service/sales Representative

    4 days ago

    Hayes, United Kingdom AGM Organisation LTD Full time

    **HIRING NOW - IMMEDIATE START!!** New recruits required with **NO EXPERIENCE** **Sales** **and** **Marketing** role Located near Slough Train Station Do you feel like jobs aren't getting you anywhere? Learn a new skill whilst earning money and training to run your own business What are we looking for? **You are..** - A strong communicator - Self...

  • Customer Service/sales Representative

    13 hours ago

    Hayes, United Kingdom LPN GROUP LTD Full time

    Whether you are new to sales or have experience, our office based in Slough is open to applicants with all different ranges of sales experience. This entry-level sales role will allow you to work with some of the biggest and most recognisable brands in the UK while raising brand awareness and revenue on their behalf. As mentioned before, no experience is...

  • Customer Service Representative

    2 weeks ago

    Hayes, United Kingdom LPN Group Ltd Full time

    **About us** LPN Group Ltd is a small business in Slough. We are professional, agile, and our goal is to LPN Group Ltd. Our work environment includes: - Modern office setting - Food provided Pay: £22,692.00-£23,673.00 per year Additional pay: - Bonus scheme - Commission pay - Performance bonus - Quarterly bonus - Yearly bonus **Benefits**: -...

  • Customer Service Representative

    3 days ago

    Hayes, United Kingdom LPN Group Ltd Full time

    **About us** LPN Group Ltd is a small business in Slough. We are professional, agile, and our goal is to LPN Group Ltd. Our work environment includes: - Modern office setting - Food provided Pay: £22,692.00-£23,673.00 per year Additional pay: - Bonus scheme - Commission pay - Performance bonus - Quarterly bonus - Yearly bonus **Benefits**: -...

  • Customer Service Representative

    1 week ago

    Hayes, United Kingdom Tate Full time

    To understand the processing of orders received through online sources and over the telephone. This includes determining the most cost efficient way to send the order, by using mathematical formulae for courier calculations. - Previous experience in customer service related fields is beneficial, although not essential. You should have: - Grade C in GCSE...

  • Customer Service Representative

    5 days ago

    Hayes, United Kingdom EMSEVENS MARKETING LTD Full time

    !!!!! IMMEDIATE START !!!!!! Stuck in a job & just not progressing? Wanting a more fun & sociable environment? Do you need a job that is flexible with your schedule? A sales and customer service opportunity is available in the heart of Slough, just two minutes from the railway/bus station. The company has worked with major brands and is currently working...

  • Junior Customer Service Representative

    7 days ago

    Hayes UB, United Kingdom LPN Global Ltd Full time

    Overview:We are currently seeking a Customer Assistant to join our team. The ideal candidate should possess excellent communication skills and be proficient in English. If you have a passion for providing exceptional customer service, we would love to hear from you.Hoping to find a role offering fantastic opportunities for progression, but don't have much...

  • Customer Service

    2 weeks ago

    Hayes, United Kingdom Maye Promotions Full time

    **IMMEDIATE START** Tired of the doing the same thing? Looking for an exciting change? Our sales & customer service based role enables you to work on developing your skillset, build your business portfolio and make great money! We represent clients face-to-face to build their brand. The role uses many forms of face-to-face direct marketing including B2B,...

Csr (Customer Service Representative)

2 weeks ago

Hayes, United Kingdom Volvo Truck and Bus South & East Full time

**CSR (Customer Service Representative) - Hayes**
- **Do you enjoy working in a fast-paced environment with no two days the same?**_
- **Working Hrs**:_
- **Monday to Friday covering a rotating weekly shift**_
-**:

- 0600hrs to 1430hrs**_
-**:

- 0930hrs to 1800hrs**_
- **Alternative Saturday mornings**_

As a Customer Service Representative, you will be the interface between the Customer and the Dealerpoint. You will ensure consistently high levels of customer service are provided and will contribute to increased customer satisfaction and ultimately the overall success of the Dealerpoint. As single point of contact for the customer, providing relevant, accurate and timely ensuring that customer expectations are managed at all times.
- **Training will be given**:_

**The primary role & responsibilities will be as follows**
- To manage the Reception area and be the main point of contact for customers
- Take personal responsibility to ensure customer reception area is maintained to a professional standard
- Responsible for the planning, scheduling and maintenance of customer service plans and workshop planner
- Confirming and booking of MOT’s, planned and unscheduled work with customers in line with VOSA requirements
- Ensuring customer contact is maintained, updating the customer, the workshop planner and any relevant systems before, during after any work is undertaken
- Update the customer and workshop regarding contract type
- Responsible for preparation of quotes, ensuring customer authorisation is received prior to work being undertaken
- Actively liaise and co-ordinate between customer and workshop on progress and ensure timely authorisation of all incremental work is received
- Proactively up-sell products and services to the customers, gaining agreement through selling the benefits of identified repair solutions in a professional manner
- Ensure accuracy of job documentation received from the workshop
- Preparation and provision of invoices to customers at point of vehicle collection, resolve any queries or objections on a timely basis
- Undertake follow up after service / repair visit to check customer satisfaction
- To carry out any depot administration tasks as required within your role

**Who are you?**
- Able to work in an organised & methodical manner in a fast-paced environment
- Have a friendly and helpful nature with the desire to deliver excellent customer service
- To be able to effectively communicate to customers and colleagues
- To be able to modify your approach in specific circumstances to ensure a positive outcome
- To be able to identify customers’ needs & propose appropriate solutions
- Attention to detail
- Negotiation skills
- To always conduct yourself in a professional manner
- To be able to remain calm and patient in a dynamic business environment
- A proactive approach which ensures that customer’s expectations are met and exceeded.
- Flexible and positive approach to changing circumstances and changing priorities
- Team Oriented
- An understanding of Operators licence and laws and regulations would be of a benefit but is not essential as training will be provided

In return you will receive a competitive salary with potential to earn overtime, bonus, enhanced holidays and pension contributions, training path upon commencement of employment, access to employee assistance programme and an employee perks scheme offering discounts on a range of services including retail and leisure.

**We can offer you**:
Employee savings and retail Discounts
Employee Assistance Programme
Health cash plan
Generous holiday entitlement
Generous Pension Plan - Matching employee pension contributions up to 5%
Cycle to work scheme
Employee savings on car rental agreements.

**Job Types**: Full-time, Permanent

**Salary**: Up to £28,000.00 per year

**Benefits**:

- Company pension
- Cycle to work scheme
- Free parking
- Life insurance
- On-site parking
- Private dental insurance
- Private medical insurance
- Referral programme
- Store discount
- Wellness programme

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Overtime
- Weekend availability

Work Location: One location