Outreach Worker

Hearing Help Essex is based in Essex; it’s current administration hub and Resource Centre is in Moulsham Street in Chelmsford. This role will primarily be home based with travel across Colchester and Tendring Districts. You may occasionally be asked to travel outside of these districts to other areas of Essex.

Hearing Help Essex is seeking someone who is sympathetic to the needs of people who have a hearing loss to develop and deliver services in the community. The charity has a small team employed to support thousands of people with hearing loss. Our work has a significant impact on the lives of people living with hearing loss. Excellent verbal communication, patience, enthusiasm and a desire to help are essential. This is a permanent contract, with a 3 month probation period.

**Responsibilities**
- Offer information, advice, guidance and emotional support to hearing aid wearers and hard of hearing people at Information, Advice & Guidance (IAG) Sessions, and by phone and in person at our Resource Centre as required.
- Be fully aware of assistive equipment, services, and benefits available to the hearing aid wearer and hard of hearing people.
- Undertake home visits to those who cannot access our community sessions or Resource Centre.
- In conjunction with the CEO, identify suitable locations for drop-in sessions, such as libraries and hospital information stands.
- Be fully responsible for the setting up, facilitating and clearing away of IAG stands at agreed locations and at agreed times
- Ensure all suitable literature and equipment is available for the duration of the IAG session. Request extra resources from IAG Coordinator as required.
- Give talks to small groups as required.
- Write at least 1 case study each month, and share good news or event/stand photos with CEO for use on social media.
- Input all service user data and visit report to data management system.
- Collate feedback forms from service users and input to data management system.
- Ensure that any follow up actions are taken e.g. onward referrals.
- Promote the work of Hearing Help Essex and EHAS when talking to people.
- Meet with the CEO every 8 weeks to ensure the project is delivering the outcomes required and suggest any improvements.

**About you**
- You will have the ability to communicate clearly, with high levels of emotional intelligence, both verbally and in writing.
- You will be self-motivated and can work independently.
- You will have experience of delivering a service to members of the public and experience of working in an advice setting would be an advantage.
- You will have the emotional resilience to be able to deal effectively with clients who are distressed, experiencing depression, or complex health challenges.
- You will have an aptitude to deal with unexpected issues when they might arise.
- You will be willing to commit to our mission and values.
- You will live within Colchester or Tendring districts

We believe that Safeguarding is everyone's business. Hearing Help Essex is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

**Full training will be provided, and you will receive ongoing support and supervision from a friendly and **experienced** **team.**

**Job Types**: Part-time, Permanent
Part-time hours: 12 per week

**Salary**: £6,682.00 per year

**Benefits**:

- Additional leave
- Flexitime
- Work from home

COVID-19 considerations:
Limited number of staff in office at any one time
Work from home some days