Directorate Support Officer

7 days ago

Cardiff, United Kingdom Cardiff and Vale University Health Board Full time

We are looking for an enthusiastic, hard-working, organised Directorate Support Officer to join our exciting team working in the Emergency and Acute Medicine Directorate based at the Emergency Department, University Hospital of Wales.

The work includes contact with staff, patients, Police, external agencies therefore excellent communication and inter person skills along with a professional and friendly approach is required. You will have a high regard for confidentiality. With a busy workload you must be organised and a capable self-starter, able to work on your own initiative and prioritise tasks in order to cope with tight deadlines.

Being able to adapt your working style and pace, you should be able to demonstrate experience in developing and maintaining administrative processes that meet governance requirements.

The Health Board will make every effort to ensure equitable working conditions exist.

Our ValuesCareabout the people we serve and the people we work with.
- Act withkindness
- because it costs nothing, and makes all the difference in the world.
- Showtrust
- because our staff have been trained to do their jobs and we work at our best when we feel we are being trusted.
- Take and expectpersonal responsibility
- because everyone has a job to do and we are all responsible for doing our jobs as well as we can.
- Berespectful
- because this is what we want for ourselves.
- Always act withintegrity
- because we build trust and respect if we keep our promises, do what we say we will do, and work as colleagues together.

Our Behaviours

**How these values become part of our everyday behaviour**: -- Being enthusiastic and taking responsibility for what we do.
- Doing what we say we will do and being honest with ourselves and others
- Treating people as we would like to be treated, and always with compassion
- Thanking people, celebrating success and, when things go wrong, asking “what can we learn?”
- Looking for feedback on how we’re doing and always striving for better ways of doing things
- Never letting structures get in the way of doing the right thing

The Health Board needs to be sure that the staff they employ have values and behaviours that are aligned with those of the organisation thereby ensuring that appointees will be able to make an ongoing contribution to the positive culture of the organisation and meet the required standards of behaviour to patients, carers and the public and to one another.

It is therefore likely that interviewees will be asked questions which encourage them to talk about themselves and provide insight into their personal values and behaviours.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

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