Operational Support Officer

Job Introduction
**It’s what’s inside that counts**

Speak to any of our OSOs and they’ll tell you the same thing. The most important thing you can bring to the role isn’t previous experience in this environment. It’s having the people skills to engage with and manage the people you look after.

As an **Operations Support Officer**, you will be responsible for maintaining a safe and secure environment for staff, visitors and residents where everyone is treated with decency, dignity and respect. You will also create, maintain, and promote an environment which demonstrates an adherence to safety and security.

It’s also about your appetite for learning and your ambition to build a career. So, whether you are from the Forces, Social Care, Support Work, Teaching, Retail or anywhere else, if you want a change in life that could change your future, take a closer look at Sodexo.

Sodexo are responsible for 6 prison sites across the UK and Scotland and HMP Lowdham Grange is one of our new prisons that we have recently added to our portfolio

Sodexo’s vision for HMP Lowdham Grange is to develop a safe, stable, and progressive environment with modern facilities dedicated to reducing re-offending and enabling individuals to fulfil their potential. Every aspect of the prison is designed to help prisoners make meaningful progress in their sentence and personal development goals within a surrounding culture of rehabilitation. Does this sound like something you’d like to be part of?

Main Responsibilities
- Be a first point of contact to the general public and official visitors.
- Model appropriate corporate behavioural standards including representing the establishment and the unit/department in a professional and constructive fashion.
- Provide an efficient and effective support service to operational staff in designated locations within the prison, including Gatehouse, Control Room, Visits, Security, Stores and Residential control areas.
- Operate and monitor security and supervision systems within the prison.
- Operate and input data into Sodexo systems.
- Report any problems or concerns, potential breaches of security or Health and Safety hazards to the Duty Manager immediately.
- Ensure a thorough handover to incoming staff, making them fully aware of recent and forthcoming events.

**Essential**
- High level of inter personal skills.
- Excellent customer service skills.
- Have a proactive approach to Equality and Inclusion.
- Have a proactive approach to Health and Safety.
- Ability to challenge inappropriate behaviour.
- Ability to perform tasks alone or in a team to a high standard without constant supervision.
- Proactive, systematic approach to tasks.

**Desirable**
- Good IT skills.
- Good team player.
- Good initiative.
- Motivated.
- Positive attitude.

About The Company
In the UK and Ireland, Sodexo employs around 30,000 people, and partners with clients in many sectors across business and industry; schools and universities; sports and leisure; energy and resources; government and agencies; healthcare; justice and defence.

Sodexo’s connected; people-centric approach brings together a diverse range of expertise. The breadth of services it offers ranges from food and hospitality; cleaning; reception; concierge (Circles); security; property management and technical services through to data driven workplace strategy and design (Wx); employee engagement and recognition services (Sodexo Engage) and personal home services through Prestige Nursing + Care and the Good Care Group.

Vital Spaces is Sodexo’s value proposition that puts people at the heart of everything we do, bringing together services and solutions and focusing on the productivity and wellbeing of people wherever they are.

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.

Package Description
**Starting salary £25,220 (pro rata) with annual increments increasing over initial 5 years' service**

**At Sodexo, our purpose is to create a better every day for everyone to build a better life for all.**

As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.

Working with Sodexo is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way. In addition, we offer:

- Free parking
- Access to gym facilities on site
- 28 days annual leave (inclusive of bank holidays)
- Perks at work employee discounts across hundreds of high street shops for fashion, holidays, electronics and gaming supplies and much more
- Pensi