Seasonal Retail Assistant

**Job Title: Seasonal Retail Assistant (Casual)**

**Department: Retail**

**Reporting: Retail Supervisor**

**Location: Club Shop**

**Salary: £11.05 per hour**

Brentford FC is a bit different to other Premier League football clubs. We put our fans first, we are a true community club and while we are financially sustainable, we are not afraid to take calculated risks. We take huge pride in our environment and culture within the Club which focuses on development, inclusion and not being afraid to think differently.

Being progressive, humble and respectful while sticking together as one team across the Club guides how we work and the decisions we make each day.

We also firmly believe that a diverse workforce is a better workforce which will help us develop ideas, solve problems and ultimately grow Brentford FC.

We play in a brand-new stadium, 15 minutes from Heathrow in vibrant west London.

We will never forget where we have come from, but we are excited about the future that lies ahead.

Come join us.

**Inclusion Statement**

**Safeguarding Statement**

Brentford FC is committed to equality, the safeguarding and welfare of all children and adults at risk. This responsibility is shared by all staff and volunteers at the club, safeguarding is everyone’s responsibility. Staff will be required to undertake regular safeguarding training to enable and reinforce a proactive approach to safeguarding.
This includes the timely reporting of any safeguarding concern to the safeguarding team.

**The Role of the Seasonal Retail Assistant (Casual)**
Being part of the team, you will be responsible for ensuring our customers receive the best possible service each time they visit our store. You will assist in maximising store profitability by exceeding your sales targets and utilising the in-store devices, while contributing to a successful store team.

**Main Accountabilities**
**Customer Service**:

- Greet all customers in a warm, genuine, and friendly manner
- Ensure that customers receive the best possible service every time they enter the store
- Understand the process of the Customer Service measuring programme

**Sales**:

- Drive sales, ensuring that targets are achieved and, where possible, exceeded
- Utilise the in-store devices, offering the customer the whole product range
- Provide alternatives and add on sales at every opportunity
- Assist in the maintenance of standards on the shop floor and for all displays and merchandise
- Keep all stock clean and presentable at all times
- Replenish stock levels when needed, making sure the full-size range is on the shop floor where possible

**General Club Accountabilities**
- To comply with all Club policies, including health and safety, data regulations and other legal, ethical and social requirements.
- To build and maintain good working relationships while maintaining a professional image.
- To keep confidential any information gained regarding the Club and its personnel.
- To maintain a flexible approach to work at all times.

**Person Specification - Essential Personal Characteristics**
- Good communication skills with the ability to engage with customers and colleagues
- Confident and outgoing personality
- Effective selling skills
- Ability to manage own time effectively
- Flexible and willing to take on ad-hoc tasks

**Person Specification - Desirable Characteristics**
- Previous retail experience would be great but is not essential as full training will be given

**Please note: This role requires you to be available for all home fixtures. This includes weekdays and Weekends.**

**To Apply**

**Job Type**: Zero hours contract

**Salary**: £11.05 per hour

Schedule:

- Weekend availability