Customer Service Advisor

2 weeks ago

Lancaster, United Kingdom Coburg Banks Full time

A highly regarded business services provider with a fantastic reputation across the Northwest is currently recruiting for Customer Service Advisors at their Lancaster HQ. The role will suit individuals who are adept at building rapport with customers and confident they have what it takes to help business owners and senior management understand a product or service.

This is a fantastic opportunity to develop your career as part of successful firm in a permanent full-time role. Offering a salary of £22,000 plus a range of benefits, including uncapped commission structure, Nest pension scheme, study assistance, special social events, plus much more. Full training will be provided alongside ongoing support.

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**The Role**
You will be making outbound calls as well as receiving inbound leads, gathering customer information, understanding whether they qualify to make a claim and gaining permission from the customer to act on their behalf. Responsibilities will include
- Handling incoming enquiries as well as making outgoing calls to qualified leads, tasked with securing customer permission to act on their behalf
- Entering accurate records of customer interactions
- Following processes and guidelines to deliver great service
- Achieving personal and team targets in a fast-paced contact centre environment

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- Experience working in a customer service capacity as part of a high-volume contact centre
- The ability to remain calm when under pressure
- Excellent interpersonal and communication skills and professional telephone manner
- The ability to treat all clients and colleagues in a fair and appropriate manner
- Proactive and positive approach, organised and efficient
- Ability to grasp knowledge quickly as well as work independently

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**The Company**
The business you’ll be working for is a leading business services provider in the Northwest. They, are proud of their inclusive culture, providing a clear foundation for their people, who are integral to the achievement of the firm’s strategy.

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Coburg Banks Limited is acting as an Employment Agency in relation to this vacancy.

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