Customer Service Co-ordinator

1 week ago

Wigan, United Kingdom People Solutions Group Limited Full time

What's in it for me?

My client are a global market leader and are currently on the lookout for a Customer Service Co-ordinator to join their team on a full time permanent basis.

As a Customer Service Co-ordinator you primary role will be ensuring objectives of the Customer Services Department are met in line with business requirements.

Working Monday to Friday, 9am-5pm.

Benefits include:

- Starting salary of up to £25,000 DOE
- Pension scheme 3.5% company, 3.5% employee
- Private Medical Cover - Vitality health
- Hybrid office working
- Flexi time (following policy)
- Death in service (1 x annual salary)
- Free car parking
- Subsidised canteen
- Social and Company events
- Casual dress down (following policy)
- Health Drop in sessions
- On site counselling
- Employee referral programme
- Long service awards
- Extensive Internal/external training opportunities
- Course fees, study leave and professional subscription support

Day to Day Duties

As a Customer Service Co-ordinator you will be expected to:

- Developing and maintaining active working relationships
- Entering and managing all types of sales orders (in SAP) through to completion
- Managing your open orders
- Entering all customer complaints in SAP and co-ordinating the resolution of the complaint
- Ability to identify issues which could potentially become problematic, offer solutions and react quickly to emergencies
- Enhancing opportunities for further business growth through excellent service
- Proactively assisting the Team/other departments within the Company
- Keen to participate in projects that add value
- Pro-actively identifying improvements

Essential Skills

To make a successful Customer Service Co-ordinator you will need:

- Excellent verbal and written communication at a business level
- Flexible, proactive and collaborative approach
- Strong customer/service focus and relationship building skills
- Time Management, highly organised and proven ability to prioritise, meet deadlines, multitask
- Ability to deal with ambiguity, complexity and make decisions within the scope of the role
- Managing and resolving conflict when we are unable to meet the customers’ expectations
- Keen attention to detail, high levels of accuracy

Desirable Experience

It would be desirable as a Customer Service Co-ordinator if you:

- Experience working with SAP, or other ERP systems
- Export/international trade experience would be an advantage
- Experience in a Customer Service environment
- Experience providing service in the manufacturing sector

What training is provided?

Company Policy and Procedure training provided

Contact

Phone:

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