Senior Cabin Crew

**Ascend Airways | Senior Cabin Crew**

London Gatwick Airport / UK Gateway Bases - Full Time
- £25,000 _
- (Plus £6.15 block hour flight pay) _

Perm & Fixed Term opportunities available - LGW & UK Gateway bases.

**ASSESSMENT DAY - MAN Airport Tuesday 18th November**

Ascend Airways operate a small fleet of Boeing 737 aircraft (NG and MAX) in the ACMI market and opened its first operational base at London Gatwick in early 2024.

Ascend Airways is part of Avia Solutions Group, the world’s largest ACMI (Aircraft, Crew, Maintenance, and Insurance) provider, operating a fleet of 221 aircraft on 6 continents. The group also provides a range of aviation services: MRO (Maintenance, Repair, and Overhaul), pilot and crew training, ground handling, as well as a variety of associated aviation services. Supported by 14,000 highly skilled aviation professionals, the group is parent company to over 250+ subsidiaries.

**We are seeking Senior Cabin Crew Members who excel in delivering outstanding customer service and crafting unforgettable experiences for our valued customers.**

Reporting to the Head of Cabin Services, Senior Cabin Crew play a vital role, managing Cabin Crew teams during flights, providing guidance where needed and ensuring that all cabin crew conduct themselves in line with Ascend Airways values and standards. All our Cabin Crew roles play a key part in delivering first class customer service to our customers, in turn contributing towards our Company branding and reputation.

**Responsibilities**:

- Receiving flight information from the flight deck
- Leading pre-flight briefings to delegate duties and positions to each crew member for the duration of the flight
- Preparing the cabin for take-off
- Ensuring the safety and comfort of all Ascend Airways passengers
- Ensuring all mandatory regular checks are completed during the flight
- Enforcing compliance with safety protocols and procedures
- Providing exceptional levels of customer service to all passengers
- Managing junior Cabin Crew members on board the aircraft
- Willingness and ability to spend long periods of time away from home

**Who we are looking for**:

- A genuine passion for Aviation, Customer Service and Travel.
- Excellent communication skills in both written and spoken English
- Knowledge of additional languages is desirable
- An ability to stay calm and work under pressure, with strong problem-solving abilities
- Ability to maintain a positive and professional attitude
- Ability and confidence to swim (25 meters unassisted)
- Strong leadership and communication skills with a proactive, hands-on approach.
- Excellent customer service skills and mindset with the ability to handle challenging passenger situations.
- Strong understanding of safety and emergency procedures.
- Problem solving skills and the ability to think quickly on your feet
- No visible tattoos or piercings while in uniform.

**Requirements**:

- Previous experience as a qualified Senior Cabin Crew Member _(minimum 2 years flying experience, with at least 1 year as a Senior Crew Member required)_
- Proven experience of supervision and guidance of Cabin Crew members.
- Knowledge of medical first aid (updated medical training will be provided by Ascend Airways)
- MUST - Unrestricted right to live and work in the United Kingdom
- MUST - Hold a valid UK Cabin Crew Medical OR meet the requirements to obtain one.
- DESIRABLE - Hold a valid UK CAA Attestation.
- MUST - Hold a valid passport that permits unrestricted travel worldwide
- DESIRABLE - Hold the valid vaccination certificates where necessary OR be willing to obtain.
- MUST - Satisfactory background and ability to pass a DBS screening check.
- Within 90 Minute Commute time from assigned base.

**Job Types**: Full-time, Permanent

Pay: £25,000.00 per year

**Benefits**:

- Company pension
- Free parking
- On-site parking

Work Location: In person