Customer Resolution Advisor

2 weeks ago


Plymouth, United Kingdom Evri Full time

We are recruiting for three **Customer Resolution Advisors** to join us at our Depot in **Plymouth **with **immediate starts **available. Shift patterns will include weekend working, carried out on a rota basis & working hours will be between 8am-6pm.

You will receive full on the job training & your salary will be **£21,861.84 + Company Benefits.**

**Key responsibilities will include**:

- Prioritise and clear the UP queue having contacted clients and customers to establish correct addresses / label / packaging issues
- Conduct thorough investigation of all undelivered parcels to ensure compliance and full resolution to the end customer
- Conduct thorough depot searches to locate missing parcels ensuring CRM enquiries are fully resolved within SLA and customers/clients updated accordingly
- Investigate queries, identifying the location of parcels, contacting our couriers for updates and where necessary feeding back to client or customer

**What we need from you**:
We are looking for people with exceptional customer service skills preferably from a call centre environment.

You will be the point of contact for our customers ensuring their query is resolved quickly and professionally so you must be able to work in a fast-paced environment & have excellent communication skills. Most importantly you will be courteous, friendly and helpful, taking ownership of all enquiries, striving to find first time resolution for all customer queries.

**Other key skills**:

- Must be competent with Microsoft Office
- Ability to prioritise workload & multitask
- Experience of end to end enquiry case management
- A clear & confident communicator



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