Service Desk Manager

1 week ago


Okehampton, United Kingdom Cathedral Appointments Ltd Full time

**Up to £40k DOE | Flexible Working Options | Good Benefits Package**

Our client a regional Multi Academy Trust is seeking a **Service Desk Manager** to join their team. As part of the role, you will be responsible for the overall performance and continual service improvement of the Trust Digital service deskand the ongoing maintenance and development of the Trust Digital systems.

This role requires the postholder to travel between sites and have a full driving licence

**Service Desk Manager responsibilities include: -**
- Manage, supervise, and operate the Service Desk
- Act as a 3rd line escalation point for issues escalated by senior technicians
- Supervision and development of the team
- Contribute to project planning and execution
- Plan and execute deployments of Digital equipment
- Ensure that Digital systems and protocols comply with GDPR regulations

**Service Desk Manager requirements include: -**
- Educated to level 3 or higher in relevant field
- Good working knowledge of Office 365 and Google Workspace
- Line management and team development experience
- Strong understanding of basic network infrastructure e.g., DHCP, DNS, basic switch config etc.
- Strong networking knowledge e.g., VLAN, subnetting, ACL, advanced switch configuration etc.
- Project management experience

**Service Desk Manager benefits include but are not limited to**:

- Up to £40k salary depending on experience
- Generous annual leave entitlement
- Excellent pension scheme
- Cycle to work scheme
- Tech and salary sacrifice scheme
- Childcare Scheme
- Free onsite parking

**Recruiter: Lynsey Skinner**

**Ref: 9449



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