Marketing Assistant

**Marketing Assistant - Content, Community & Customer Support**

**The Who**

Are you someone who lives and breathes content creation, social media, and community engagement?

Do you get satisfaction from making sure content gets seen by the right people at the right time?

Are you a strong communicator with a knack for writing short, engaging captions and crafting posts that stop the scroll?

Do you love building relationships in DMs and comments, and turning followers into fans?

Are you flexible, organised, and calm under pressure—able to juggle multiple content platforms while keeping an eye on what’s working and what’s not?

Do you thrive in a fast-moving environment with high standards, big goals, and a mission you believe in?

If you are, then we would love to hear from you

**Us**

Lifelong Mobility is a fast-growing online health company helping people regain their strength, move better, and stay independent for life.

We serve thousands of members inside our online mobility program, reach over 1.3 million subscribers on YouTube, and receive messages every day from people whose lives have been changed by what we do.

Our mission is simple: to provide world-class education, tools, and support to help people avoid pain, stay strong, and enjoy life to the full.

We’re building a brand that makes healthy ageing inspiring—and we’re looking for someone who can help us amplify our message.

You’ll be joining a small but fast-growing team who are passionate about serving our audience and growing our impact. You’ll play a key role in ensuring our content is consistent, our community is supported, and our marketing efforts are moving forward daily.

We move fast, work hard, and care deeply about what we do. If that excites you, read on.

**Responsibilities & Tasks**

**Posting & Publishing Content**
- Post daily content to Instagram, Facebook, TikTok, YouTube Shorts, and Twitter
- Schedule and manage content across platforms
- Publish YouTube community posts and written updates
- Upload content on time, double-checking for typos, formatting, and consistency with brand voice

**Engagement & Community Building**
- DM new followers and engage with comments, replies, and mentions
- Reply to comments on Instagram, Facebook, YouTube, and TikTok
- Help support and moderate the Lifelong Mobility members-only community
- Flag questions, success stories, and testimonial opportunities for the wider team

**Customer Support**
- Answer basic questions from potential or current customers via DM or comment
- Help members get support or access when needed
- Schedule calls with the CEO for onboarding, sales, or testimonials
- Assist in webinar setup and live chat support

**Content Creation Support**
- Chop long-form YouTube or webinar content into short-form clips using pre-made templates or tools
- Capture and document day-to-day content, spotting opportunities for valuable video and photos
- Write compelling captions for social posts and clips
- Capture behind-the-scenes content or work with the team to gather testimonials and user-generated content
- Monitor trends and suggest ideas for new content pieces

**Platform Maintenance**
- Keep track of posting schedule and performance
- Moderate YouTube comments daily
- Monitor reach and engagement metrics and report weekly wins or issues
- Stay on top of platform changes or content opportunities

**Who We’re Looking For**:

- Someone with experience posting and managing multiple social media platforms
- Strong writing and captioning skills, with an eye for detail
- Confident using content tools (Canva, CaptionsAI, scheduling tools, etc.)
- Reliable, self-motivated, and able to manage your own time
- Friendly, warm, and engaging tone in all communication
- Bonus: You’re familiar with an older audience or health & fitness content

**The Skills You Must Have**:

- Excellent written English and communication skills
- Able to follow and maintain a consistent brand voice across platforms
- Basic video editing (or willingness to learn with training provided)
- Comfortable with short-form platforms like TikTok, IG Reels, and YouTube Shorts
- Customer-first mindset: caring, responsive, and proactive
- Organised and detail-focused, with the ability to spot what’s missing or what could be improved
- Able to juggle multiple channels and tasks without dropping the ball

**What We’ll Do For You**

This role is a fantastic opportunity for someone who wants to grow in a creative and fast-paced environment where your work directly impacts thousands of lives.

We offer:

- Flexible working hours
- Hands-on mentorship and regular feedback from our founder (who you’ll be working closely with every day)
- Opportunities for training and professional development
- A meaningful role inside a company doing impactful work for an underserved audience
- The potential for career progression as our brand and community continue to grow

**What To Do Next**

If you’re excited about the idea of helping us s