Regional Coordinator

Company Description
SGS is the world’s leading inspection, verification, testing and certification company. We are recognized as the global benchmark for quality and integrity. With more than 95,000 employees, we operate a network of more than 2,400 offices and laboratories around the world.

We aim to be the most competitive and the most productive service organization in the world. Our core competencies in inspection, verification, testing and certification are being continuously improved to be best-in-class. They are at the heart of what we are.

**Job Description**:

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Job Title**: Scheduler
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Job Type**:Permanent
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Hours**: 37.5 hours per week
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Job Location**:Camberley (Office based)
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Salary**: As a Scheduler, you’ll receive a salary of between £20,000 and £24,000, depending on experience level.
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Benefits / perks**:10% annual bonus, Private Medical Cover, 4-8% matching company pension contributions, 4x Life Assurance, Electric Vehicle Leasing Scheme, 23 days Annual Leave (increasing with service) plus bank holidays, Birthday Leave Scheme, Enhanced maternity/paternity and adoption pay, Length of Service Awards, Health & Wellbeing initiatives, Christmas Vouchers

As Scheduler you’ll be responsible for the coordination of remote audits and completion of associated documents and efficient planning and scheduling of work load for all auditors in the region including contractors.
**Key Accountabilities;**
- Plan and schedule all required audit visits, to meet requirements within procedures.
- To coordinate the remote audit process across the four regions and complete the associated documentation
- Liaise with clients and auditors when date changes are requested to ensure the visits are still carried out to client, scheme or accreditation requirements.
- Manage the on line scheduling tool so no double booking or gaps appear in the auditors schedules and that work is allocated in line with chargeability targets and to appropriately skilled auditors resulting in improved utilisation, revenue and LC realisation for the region.
- To liaise with the Regional Manager with regards to customer care, complaints, meetings and invoice queries to ensure high levels of customer satisfaction are achieved.
- To ensure accurate data input in Purchase Requisitions / Orders and Travel Requisitions to ensure that supplier invoices can be paid and auditors can travel to their audits.
- To contact clients with outstanding debts when the two stage letter process has failed to provide payment in order that the client is aware of their need to pay and to escalate further non payment to the Regional Manager to start the deregistration process and updating the debtors database accordingly.

**Qualifications**:
To be successful in this role, you’ll need experience with MS Office, Outlook and recent experience in a similar role
**In addition to the above you’ll also need to demonstrate the following;**
- Proven ability to Multi task and to demonstrate attention to detail
- Ability to work unsupervised using own initiative to meet deadlines and to seek support when appropriate
- Effective interpersonal and communication skills
- Ability to demonstrate a willingness to learn and adapt appropriately to change
- Proven experience of working in an administrative environment
- Experience of using spreadsheets and databases in a working capacity
**The following attributes would be desirable, but not essential;**
- NVQ in Customer Service and/or Administration
- Effective working knowledge of quality management systems and/or other recognised management systems standards
- Planning / Scheduling experience

Additional Information