Housekeeping Assistant

**Directly Responsible To**: Housekeeping Team Leader

**Directly Responsible For**: To carry out the cleaning service of Plas y Brenin to a high professional standard and to ensure a safe and healthy environment for all users

**Primary purpose and scope of the role**: The post holders’ main purpose is to ensure that the accommodation, public areas and facilities are cleaned and serviced to the highest possible standards for all site users. **The normal working days will be scheduled on a rota basis between Monday and Sunday. Standard working hours are from 7:00 AM to 4:00 PM.**

**Please note at the time of publishing, due to our location there is no direct public transport available that arrives in time for a 7:00 AM start.**

**Working relationships**

The post holder will work in a team of cleaning staff and general assistants and work closely with the reception team to ensure that all required tasks are carried out as necessary.

**Main areas of responsibility**

The post holder will adhere to all the operating policies, procedures, systems and working practices and comply with health and safety, legislation, contract requirements, and industry standards and protocols. Support and training will be provided.

1. To work as a team to ensure that the facilities and accommodation that are needed by the customers are prepared to the required standard and ready for use at the appropriate time ensuring a successful customer experience.

2. To undertake any training in Health & Safety and COSHH and use appropriate PPE as required.

3. To work in an efficient and fair way, sharing tasks so that the team can function in a consistent manner and regardless of personnel on duty and enhancing a team spirit.

4. To comply with the procedure’s manual maintaining standards in order to deliver high customer experience, these should form the basis of daily, weekly and periodic tasks that ensure that high standards are achieved.

5. To carry out cleaning tasks in accordance to the procedures manual and use associated check sheets as required.

6. To work with the Housekeeping Manager - identifying areas in need of improvement and investment.

7. To assist the Housekeeping Manager to maintain correct levels of cleaning equipment, linen and consumables to enable staff to work in an efficient and cost-effective way.

8. To work closely with the reception team planning to fulfill the future accommodation requirements of our customers including being able to adapt to meet the various individual requests.

9. Attend other meetings appropriate to the role, being and ambassador for the charity ensuring the professional representation of the charity at all times. Be an ambassador for the company in all external engagements.

**General responsibilities**:

- Remain flexible and adaptable to any additional demand as it is confirmed, and to be available to work different hours including weekends / evenings as required.
- Continually review own performance and development needs in conjunction with the Housekeeping manager, jointly setting targets for change and continuous improvement to enhance business performance and personal effectiveness. This may include a requirement to undertake additional training and / or personal development.
- It must be understood that every employee has a responsibility to ensure that their work complies with all statutory requirements and with financial regulations of the company, and to ensure that all work functions are undertaken in accordance with health and safety legislation, codes of practice and the company’s policies and procedures as specified in the staff handbook.
- You are required to actively listen and engage at meetings, read employee communications and refer to company information wherever you are guided. Not following the rules in employment and keeping current on company developments and information will be viewed as a breach of your terms and conditions of employment and could lead to disciplinary action.
- To ensure at the end of your shift that all cupboards and storage areas are tidied, re-stocked with cleaning materials and all equipment used is returned to its designated place. That all soiled linen is counted and entered on the soiled linen list

**PERSON SPECIFICATION**

**Key Knowledge, Experience, Abilities and Skills**

**Desirable**

Manual handling skills and identify safe systems of work. Training will be provided.

**Desirable**

Experience in cleaning and housekeeping duties. Training will be provided.

**Desirable**

The use of cleaning equipment and materials. Training will be provided.

**Essential**

Able to plan approaches to various tasks, using own initiative in problem solving issues that may arise from time to time.

**Essential**

Able to produce a good quality standard of finished work in terms of maintaining standards of cleanliness and hygiene in rooms and areas at the Centre.

**Personal Qualities and Behaviours**

**Essential**

Open to being challenged