Customer Service Administrator

3 days ago


Wellington, United Kingdom Office Angels Full time

**JOB TITLE**: Customer Service Administrator

**LOCATION**:Wellington, Somerset

**SALARY**: £20K - £22K PA DOE

**HOURS**:7:45am - 5pm Monday to Thursday and 8:30am - 12.30pm Friday.

**BENEFITS**: 25 days holiday plus Bank Holidays, Pension Plan, early Friday finish, free parking, friendly and down to earth team.

**THE COMPANY**: A well-established and highly reputable distribution business. They are a leader in their industry and have excellent staff retention.

**THE ROLE**: To assist the Service Office Team Leader with the day to day running of the Customer Service department. You will primarily be responsible for booking in and arranging jobs for the Service Team.

**KEY DUTIES**:

- Enter new customer information into the system
- Update existing customer information
- Identify and escalate priority issues
- Route calls to appropriate resource
- Follow up calls where necessary
- Document all call information according to standard operating procedures
- Complete call logs
- Produce call reports
- Schedule jobs for engineers

**SKILLS / KNOWLEDGE / EXPERIENCE**:

- Customer service experience in an office setting.
- Proficient computer skills - MS Office (Word and Excel)
- Accurate data input skills.
- Team player.
- Excellent verbal and written communication skills.
- Passionate about customer service.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.



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