Customer Marketing Specialist, Pharmacy

3 hours ago

Nottingham, United Kingdom Boots Full time

**Summary**:
Job Reference: 247404BR

Nottingham Support Office

Permanent

37.5 Hours

**Location**:Nottingham, Full Time (Mon-Fri)

**Contract**:Permanent

**Recruitment Partner**: Frankie McCallister-Lyas

**Overview**:
Sitting within the Customer Marketing team, you’ll be responsible for developing the personalised marketing plan and managing the delivery of reactive communications for Boots Pharmacy and pharmacy services. Reporting to the Marketing Manager, you’ll work cross functionally with internal and external stakeholders, to deliver the best customer communications whilst driving real commercial results. It’s a busy role that requires a customer focused mind-set, strong communication skills, attention to detail and great organisation.

**Key Responsibilities**:

- Responsible for creation, ownership and delivery of the CRM plan and incentives.
- Working as a member of the wider marketing team to collaborate with key stakeholders to create and respond to briefs based on business objective and need.
- Review and analyse commercial and customer impact to define opportunities.
- Assign KPIs and continually optimise the customer journeys based on KPI result.
- Collaborate with the wider Customer Marketing team to inform the total customer experience.

**What you'll need to have**:

- A background in marketing, ideally with experience in CRM digital and printed communications.
- Be a creative individual with a customer-first, analytical mind set.
- Have excellent relationship, organisational and communication skills.
- Be flexible, happy to give something a go, and contribute to lots of different work.

**Our benefits**:

- Boots Retirement Savings Plan
- Discretionary annual bonus
- Generous employee discounts
- Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
- Flexible benefits scheme including holiday buying, discounted gym membership, life assurance, activity passes and more.
- Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.

We have a great range of benefits in addition to the above that offer flexibility to suit you - find out more at boots.jobs/rewards. Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate.

**Why Boots**:
At Boots, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, it's with you, we change for the better.

**What's next**:
LI-Onsite

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