Product Manager

**Role location**: Hybrid working across home and office. Possible office locations include Oxford or London.

**About the team**

Our Assessment & Qualifications business supports schools, teachers, learners and their parents throughout their entire school journey, from 4 to 19. Our vision is to be the partner of choice - helping every learner to achieve their full potential.

The Secondary Product Development team develops market-winning products and services for children aged 11-19, and their teachers and parents. If you have connections to secondary school classrooms, you may have heard about some of our products. For example,we are the leading provider of Maths qualifications for UK schools, and our Maths textbooks and online resources are used up and down the country.

This is an exciting time to join our team and help shape the development of our qualification offer in Maths, to deliver the engaging, motivating and accessible qualifications that will inspire students to succeed.

We are looking for an energetic and proactive Product Manager who has a passion for education. You’ll be managing our GCSE and A level qualifications through their lifecycle; from inception, through development and into the day-to-day provision of supportfor our qualifications. You’ll work with teachers, and stakeholders at Pearson and within education.

**Responsibilities of a Qualifications Product Manager include**:

- To maintain a deep understanding of customer needs and market dynamics, to create compelling propositions and inform market-winning product development.
- To provide a best-in-class customer experience through the events, free surround and additional services that we provide at launch and throughout the lifecycle, continually improving that experience.
- To scope, design and collaboratively develop qualifications and sample assessments that inspire teachers, engage learners and enable progression.
- To contribute to the overall strategy for growth of our academic qualifications portfolio in the UK and internationally.

**Key accountabilities**
- Develop strategy and propositions, managing budgets, forecasting revenues.
- Based on ongoing research, identify and implement innovations to improve our proposition.
- With support, generate compelling business cases for qualifications at different stages of the product life cycle.
- Track, analyse and respond to competitor activity.
- Manage opex and capex budgets for given qualifications.
- Contribute to compiling one
- Contribute to creating models and co-create design plans for qualifications that draw from a strong, research driven evidence base, and deliver the strategy and proposition agreed (for both UK and international markets where appropriate).
- Contribute to qualification developments through the writing, submission and resubmission process (e.g. helping to source and brief writers, reviewing materials, ongoing content research and development) to ensure they are fully in line with teacher, learnerand Ofqual requirements and our strategy.
- With support, work with sales and marketing colleagues to devise and implement an effective data-driven campaign strategy and customer journey.
- Plan, commission and/or deliver customer-facing events and networks; recruit, train and deploy credible specialists.
- Support teachers and learners through the lifecycle.
- Implement improved monitoring of customer experience at regular points through the lifecycle (from NPS tracking to regular, in-depth qualitative insight).
- Work with colleagues across the business to instigate a step-change in the customer experience of our general qualifications, to deliver consistently high satisfaction and retention levels, and to systematically attract new business.
- Anticipate and meet customer needs better than our competitors, commissioning high-quality free surround and support services at launch and throughout the lifecycle as part of a coherent, integrated proposition across free and paid-for (to support both UKand international customers).

**Leadership**
- Work effectively in virtual teams with colleagues across Pearson to ensure a positive working culture, in support of Pearson Schools strategy both in the UK and internationally.
- Champion a ‘customer obsession’ culture within the business, ensuring that all decisions are made with reference to the needs of our customers and learners.