Helpdesk Coordinator

1 week ago

Egham, United Kingdom proAV Full time

**Helpdesk Coordinator**
**Egham**

The role is responsible for maintaining high levels of customer service and support for dedicated key accounts. Developing and sustaining excellent customer relations whilst ensuring the commercial impact of accounts are upheld, are the primary objectives of the role.

**Responsibilities include**:

- Single point of contact to meet communication needs of key International customers.
- Management and ownership of cases throughout their lifecycle and through to completion.
- Case diagnosis and first-line qualification of issues before call out.
- Ensure cases are restored for service within SLA.
- The central point of contact between International customers and proAV suppliers.
- Booking of engineering resource / Logistics / Travel / Critical Spares etc.

**Job Types**: Full-time, Permanent

Schedule:

- Monday to Friday

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