Team Leader Administrator

2 weeks ago


Harlow, United Kingdom The Dove Partnership Full time

Amazing Job

Calling all Team Leaders that have managed/lead a team of Customer Service Advisors/Administrators.

The Business Services Team Leader has excellent customer service, planning and organisational skills fulfilling the role of a Team Leader to a high level; is responsible for the daily leadership, work instruction, communication, target setting and directionof the team, ensures quality standards and client SLA’s are met; liaises closely with the other Business Services teams to seek or offer support as necessary. Supports the Head of Business Services with the identification and implementation of continuous improvementmeasures across the team.

To lead a team of Administrators providing clear communication around service needs, detailing timescales and KPI reporting.

Accountable for liaising with Contract and Engineering Teams and delivering daily reporting requirements of the team including Contract performance, Engineer diary scheduling.

To undertake twice daily, or more if required, status meetings/updates on the administration team performance, work allocation and instruction, KPI achievement and resourcing issues to ensure no compromise to service.

Responsible for sourcing, review and allocation of Engineer availability daily/weekly ahead of the following day to ensure all Engineering staff are available to reduce any risk to achieving job allocation.

Responsible for the Team administration and management of holidays, sickness absence, performance and probationary reviews.

Analyse the data for the team work allocation, performance monitoring and KPI achievement.

Full training and familiarisation of all current team, or for new starters joining the team.

Monday - Friday 8.30 - 5.00 half hour lunch.

20 days hols + BH’s

Pension in line with AE

SSP

On-site parking

Role will be performed from the office in Harlow, this is not a remote/hybrid role.



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