Head of Fraud

2 days ago

London, United Kingdom CRS Ltd Full time

My client is an established Fintech operating across the UK & US - They are on a mission to simplify access to funding for SME businesses and have a successful range of products inc Business Credit Cards, Lending & Savings Accounts.

They are a large scaling entity in the UK, being profitable since 2018 and have been launched in the US with similar success since 2020

My client provides themselves on being customer first, tech driven & innovative which is driven through values & culture - They have consecutively won industry awards for culture & employee happiness creating a brilliant working environment

We are now looking for a key hire reporting into the CRO. You will have a talented team of 7 reporting into you & as head of fraud, be responsible for managing and developing existing fraud processes whilst entering the build phase for new products.

We are looking for talented individual who is comfortable reporting into Exco & can confidently represent the Fraud department whilst being hands on with the team (analytics, cases, data)

**As the Head of Fraud your responsibilities and duties will include**:

- Leading and developing a global strategy to help protect customers from fraud and reduce fraud losses across the business
- A strong people leader building a motivated and highly effective team - This team is high performing so its about taking them to next level of success
- Working with key stakeholders internally & externally to build defences, while seeking the right balance between fraud prevention and customer experience
- Own the Anti-Fraud Policy globally and leverage your existing community across the industry or in fraud forums to ensure we maintain best in class fraud defences
- Designing and implementing changes to vendors, systems and processes to reduce fraud risk as we improve our product and offer new features to customers
- Thinking operationally to improve policies and procedures as the business scales as well as owning analytics and rule management across multiple internal and third party systems
- Ensuring fraud cases are externally reported through the correct channels and liaise with law enforcement as required on investigations.
- Reporting into C-Suite and founding team weekly on Fraud Rates, new solutions & ideas for improvement

**Essential Skills and Competencies of the Head of Fraud**:

- Proven success in a Senior Fraud Role across Business Credit Cards, Business Lending or Business Current / Savings Account
- Strong knowledge of relevant fraud typologies and experience in designing and delivering fraud prevention strategies end to end
- Ability to work across existing and new products within different geographical areas
- Customer-centric approach to fraud prevention, balancing the needs of a fast-growing customer base against the need to protect the business
- Experience in a quantitative role with exposure to analysing large datasets and explaining complex ideas in a simple manner
- Experience working with third party fraud vendors and with building rules in a decision engine tool
- Able to work autonomously in a fast-moving, rapidly changing environment, producing relevant insightful MI for senior management and stakeholders across the business

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