Customer Service Coordinator

1 week ago

Oldham, United Kingdom Armacell Full time

**Armacell UK Ltd**

A well-established business based in a large Manufacturing Plant in Chadderton, Oldham. We form part of Armacell International, a global innovator in foam technologies and the World leader in the market for flexible technical insulation materials.

Following an internal promotion an opportunity has arisen for a permanent, full time, experienced and proactive **Customer Service Coordinator.**

You will support the UK Area Sales Managers by providing excellent customer service and administrative support.

**Benefits**:

- **Annual Service bonus (Guaranteed 2% of annual earnings paid each December)**:

- **Annual Performance Bonus (in addition to Service Bonus)**:

- **Flexi-time**:

- **Generous pension scheme**:

- **Pro-rata 26 days annual leave plus 8 public holidays**:

- **Life assurance**:

- **Cycle to work scheme**:

- **Free onsite parking**
- Ability to work in an enthusiastic and committed team in a fast-paced customer focused environment.
- Excellent interpersonal skills; able to interact effectively with colleagues, suppliers and customers to develop key relationships.
- Customer Service focused, demonstrating a passion and commitment to achieving excellent customer service.
- Ability to work independently, to use initiative and maintain attention to detail.
- Sound knowledge and experience of using SAP and MS Excel.
- Able to accurately enter and manage data.
- Able to organise and prioritise.
- Reliable track record.
- Proven aptitude for Sales.
- ‘Can do’ attitude.

**Under the direction of the Customer Services Manager, the post holder is responsible for all aspects of Customer Services including: -**
- Promote and develop excellent customer relations acting as a link between Armacell and its customers.
- Able to co-ordinate customer visits, handle key accounts and coordinate deliveries and services.
- Handle customer queries; responding quickly and efficiently.
- Actively develop product knowledge and procedural expertise.
- Receive and process customer orders for a designated geographical area.
- Proactively canvass sales to ensure best utilisation of transport.
- Support marketing during promotions and product launches and handle response to marketing campaigns.
- Accurate data input.
- Effective liaison with colleagues to organise make-to-order items.

**Job Types**: Full-time, Permanent

Pay: Up to £23,000.00 per year

**Benefits**:

- Company pension
- Cycle to work scheme
- Life insurance
- On-site parking
- Referral programme
- Sick pay

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus
- Yearly bonus

**Experience**:

- Customer Service: 2 years (required)
- SAP: 1 year (required)

Work Location: In person

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