Leasehold Property Manager

**Are you a person who gets a real buzz out of completing tasks and high levels of confidence when presented with a challenge ?**

**Have you got experience within leasehold ?**

**If on the top of this you thrive under pressure and you have a high level of the attention to details then I have a great role for you**

**Why Us?**

**Andrews** are owned by a charitable trust, our commitment to Corporate Social Responsibility underpins everything we do and our everyday work contributes to helping society at home and around the world. Our great values are the core of whatwe do:

- listening
- we build rapport with our customers by always being present, curious and responsive with active listening that builds trust
- responsability - we understand the level of responsability and priviledge we have serving each customer as they enter an important change in their life
- teamwork
- we always demonstrate an excellent team work and create an environment where we all succeed together.
- development-we take accountability for our own development and positive mindset, whilst being supportive of the aspirations of those around us
- contribution
- We support the work of ACT and we go further to deliver a positive impact in our local communities
- profit
- we know that the level to which we give back is relianton business performance and we striveto change people's lives by delivering conistent profitable performance each day

**We love what we do so much, we’ve won awards for it.**

**We have an amazing opportunity for Leasehold Property Manager. The role is on full-time basis, Monday to Friday - hybrid role, so you can work remotely and from Keynsham office.**

**As a Leasehold Property Manager you will be responsible for delivering the professional, flexible and responsive service.**

**Experience of Leasehold Property Management and knowledge of the legal requirements of Leasehold is essential for this vacancy along with experience of working in a fast paced customer focused environment, problem solving and dealing with the unexpected.**
- Effectively dealing with telephone enquirers and ensuring regular client communication
- Monitor requests for repairs and maintenance from leaseholders/ freeholders making sure they are all dealt with quickly and efficiently and ensure work is completed to client satisfaction.
- Deal with insurance claims, budget preparation and accounts
- Ensuring progress notes are taken
- Ensuring a friendly, helpful, honest and efficient attitude is maintained when dealing with the public, face-to-face over the telephone so as to enhance the professional image of the Company and provide a high quality of service.
- To be pro-active with regard to the management of the developments within the portfolio
- Carry out regular and detailed site visit and instruct maintenances resulting from the visits.
- Tendering for works
- Leasing with leaseholders, freeholders, residents, contractors, builders, accounts, insurance companies and solicitors.
- Ensure the Health & Safety process are adhered to in each development under
my management. (Asbestos, FRA, Cladding, etc)
- Monitor requests for repairs and maintenance from leaseholders/ freeholders making sure they are all dealt with quickly and efficiently and ensure work is completed to client satisfaction.
- Work with the Management Accountants with preparation of service charge budgets.
- Complete Section 20 processes
- Act as the Building Management Company secretary when required
- Overseeing the arrears cases until fully resolved, including instructing solicitors and seek legal actions.
- Use of internal systems, attending meetingsThe skills you’ll need

You thrive under pressure and will take pride in liaising with landlords and contractors to resolve both technical and practical issues and you be responsible for delivering impressive levels of customer service.

**Leasehold experience is paramount and ideally you will be AIRPM or MIRPM qualified.**

**In addition, you will be able to demonstrate**:
**- Strong administrative and IT skills**

**- The ability to work as part of a successful team**

**- Superb organisation and communication skills**

**- Full driving licence (essential)**

In exchange for your commitment and flexibility, you will be offered a great opportunity to join a business that believes in nurturing your career, valuing your commitment and rewarding you with an attractive package that really does add up.

**We look after our people as well as we look after our customers. If you are successful with us you will be offered an attractive benefits package to include commission, training, and exciting career opportunities.**

**Company benefits to include;**

**Additional Birthday Day Off**

**Pension**

**Death in Service Benefit**

**Employee Assistance Programme**

**Referral Programme**

**Cycle to Work Scheme**

**Optional Health Care Plan**

Andrews is an equal opportunities employer who is striving for a diverse workforce and inclusive culture. We want all our staff to feel valued, listened to and we encourage everyone to fulfil their full potential.