Online Trading Assistant

Tottenham Hotspur is a world-famous football club based in North London. Off the pitch, the Club has a strong and successful business model centered on building a platform for long-term success.

This position sits within the retail and events operation which is based in Enfield.

The club runs a fully in-house retail and events operation, which includes buying of merchandise, running of stadium experiences including stadium tours, managing multiple physical shops, licensing of products and running of online platforms. The Retail & Visitor Attractions Trading Assistant will be based at the Enfield office and will focus on ensuring the presentation of all content on all ecommerce websites is perfect and meets requirements relating to quality and site performance.

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**JOB PURPOSE**

The Retail & Visitor Attractions Online Trading Assistant is responsible for the upkeep of all products and promotions across the online shop.

They are also responsible for the content on the Experiences website, and responsible for the setup of the products on that site in line with requirements from the operation.

The Retail & Visitor Attractions Online Trading Assistant will also share responsible for copy, all images, and all pages across both sites. They are there in order to ensure highest possible quality, and to pick up any issues or bugs with the websites.

They will also manage other elements like merchandising on the site, working with third parties to innovate the website, setup in the CMS, on site product search as well as on site promotions. **_______________________________**

**KEY RESPONSIBILITIES**
- Responsible for supporting the eCommerce team in maximising sales and profit margins across the Online shop and Experiences website.
- Ensuring the brand guidelines are upheld on all eCommerce platforms
- Ensure all information is correct across all ecommerce platforms such as customer service info and store location info
- Redirects - Managing redirects across the online shop and Experiences website.
- Responsible for the updating of META data in addition to the creation of product descriptions on the shop
- Create personalised experiences using Dynamic Yield to improve the customer journey and maximise sales.
- Ownership of creating fully responsive landing pages for promotions and featured ranges across the Online shop.
- Product priority - making sure that products are arranged in the right order on the shop to support the customer experience.
- Report any website issues to the Retail and Visitor Attractions Online Manager and/or to our systems supplier.
- Backend setup and maintenance of settings such as pre-order product lists and customisation lists for replica shirts
- Responsible for product badging and all other on-site visual merchandising such as on-site search
- Work along side operations and optimisation to conduct split testing and personalisation on site
- Responsible for setup of stadium tours and upkeep of content on that site
- Responsible for maintaining site speed for the Online shop
- Responsible for all back end setup including but not limited to on site promotions
- Responsible for utilising the On-site Search tool (Nextopia) to ensure key search terms are returning relevant results for customers and communicating to the Buying team any search trends.
- Managing the Amazon branded Spurs Shop including the UK, French, German, Italian and Spanish stores are maintained and translated correctly. Supporting Buying to agree expanding the product selection for this channel.

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**KEY RELATIONSHIPS**
- Buying and merchandising team
- eCommerce team
- Retail Marketing Team
- External web developers
- External personalisation provider

**PERSON SPECIFICATION**

**PERSONAL ATTRIBUTES**
- Thinks ahead, generates ideas, challenges the status quo
- Values & respects others, builds relationships, collaborates
- Gets things done, delivers to high standards, takes responsibility
- Strong communication and interpersonal skills
- High attention to detail
- Highly organised, proactive and self-sufficient

**S**KILLS AND EXPERIENCE*
- Commercially aware
- Excellent time manager
- Excellent spelling and grammar
- Knowledge of web content management systems
- Good experience of using Microsoft Office software (word, excel)
- Understanding of SEO
- Understanding of HTML/CSS
- Comfortable writing briefs to external clients for on-site developments.
- Computer literate with the ability to learn computer systems
- Experience working in a similar eCommerce or digital role
- Passion for eCommerce / Digital

**Job Types**: Full-time, Permanent

**Salary**: Up to £30,000.00 per year

Additional pay:

- Bonus scheme

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Enfield, N17: reliably commute or plan to relocate before starting work (required)