Receptionist/administrator

**About us**

Based on the stunning Denbies Wine Estate (England’s largest vineyard), SHP is continuing to develop as a healthcare company, offering Consultant-led physiotherapy, professional development, and wellbeing services. The Barn is a purpose-built and sustainable centre with clinic rooms and a beautiful, large bespoke studio. At SHP, we empower people to realise their full potential. Our consultant physiotherapist-led team of experts are here to facilitate clients’ ongoing physical, emotional, and psychological wellbeing; whether rehabilitating from injury or participating in our motivational classes, workshops, and retreats. Our reach extends beyond our physical base, providing courses and classes online and physiotherapy that can meet people’s needs at home. We provide expert training and learning opportunities, networking events and professional development for our team, for health professionals, other health-related practitioners, and the public. SHP is an independent company and the co-founders and directors, Helen and Massimo Barcellona, are committed to offering outstanding person-centred services. Our services are person-focussed, and our philosophy and values are underpinned by teamwork, communication, and excellence. We are committed to offering a safe, welcoming, and supportive environment for our clients and team members, whilst also extending our values and services beyond the Barn space.

We are looking for an enthusiastic and personable administrator/receptionist to assist with the running of our busy reception area at SHP Health.

**Details**

**Employer**: SHP Health Ltd

**Terms**: Zero hours contract

**Working hours**: Wednesday 8:30 - 14:30; Friday 8:30 - 14:30

**Pay**: £12.00

**Reporting to**: Operations Lead

**Location**: Dorking, UK

**Key responsibilities**:

- Welcoming visitors to the clinic and ensuring that patients are appropriately briefed to prepare them for their appointment or class.
- Assisting patients in completing pre-assessment questionnaires, overseeing and organising outcome data in order to drive quality improvement and quality assurance.
- Updating patient bookings records using practice management software, in line with data protection requirements.
- Liaising with other medical professionals on behalf of SHP Health.
- Keeping patients updated when clinical staff are running late and re-arranging appointments due to short notice cancellation.
- Identifying and escalating any clinical or front-of-house issues that arise.
- Processing and recording of payments via cash, card or BACS.
- Generating, processing and recording invoices, bills and payments using invoicing and accounting systems and software (e.g. Xero and Stripe).
- Dealing with the hiring of studio space or rental of equipment.
- General reception/administrative duties such as printing of forms, filing, scanning and correspondence.
- Selling of SHP Health branded or related products.
- Monitoring stock levels and stock ordering.
- Any other ad hoc duties to support the development, growth and customer service & administration function of the Operations Lead.
- Maintaining the SHP house environment:

- Maintaining the cleanliness and safety of all areas
- Maintaining the ‘look’ of the studio and reception spaces and ensuring they are refreshed and maintained in line with the values and quality image of SHP Health
- Adherence to all SHP Health procedures, policies and Health & Safety requirements and procedures
- Assistance with maintaining insurances, certificates, maintenance schedules etc.
- Demonstrate knowledge of SHP Health mission statement, values, procedures and policies.
- Model behaviour in accordance with SHP Health mission statement and values.
- Report any incidents immediately to the Operations Lead or Director.

**Skills and Experience required**:
**Essential**
- Excellent written and spoken communication and administrative skills with close attention to detail.
- Excellent IT skills; including experience across all Microsoft Office packages.
- Enthusiastic and personable with front-of-house experience / dealing with members of the public.
- Ability to work as part of a growing team.
- Ability to manage own activities and ensuring that these are completed in a timely manner.
- Ability to use initiative and adapt to changing priorities within the clinic.
- Professionalism: able to remain calm under pressure and deal with difficult situations.
- Discretion: the role includes the handling of confidential and sensitive issues / documentation relating to past, present and future, patients, staff, Denbies personnel, etc.

**Desirable**
- Experience in database use / management.
- Experience of practice management software.
- Experience within a healthcare setting.

**Job Type**: Zero hours contract

**Salary**: £12.00 per hour

Expected hours: 12 per week

**Benefits**:

- Employee discount
- Free fitness classes
- Free parking
- On-site parking

Schedule:

- Day shift
- H