Customer Service Advisor

2 weeks ago

Stamford, United Kingdom Healthy Hearing Full time

**Position**: Part Time Customer Service Adviser

**Location**: Stamford

**Working Hours**: Approx 20 hours per week including alternate Saturdays

Healthy Hearing is a well-established and respected Company within Rutland, Leicestershire and Dorset, providing hearing solutions and advice backed by first class customer service.

**Join Our Team as a Part Time Customer Service Adviser**

Are you ready to embark on a dynamic journey that combines your passion for customer service with your eagerness to learn and grow? We’re seeking a dedicated and ambitious Part-Time Customer Service Adviser to join our team and play a pivotal role in delivering exceptional service to our valued clients. If you’re a reliable, empathetic individual with a positive ‘can-do’ attitude, we want to hear from you.

**Key Attributes**:

- **Excellent Listening Skills and Natural Empathy**: Your ability to genuinely connect with our clients, understand their needs, and provide empathetic support will be crucial in providing exceptional customer assistance and advice.
- **Reliable and Trustworthy**: We value reliability and trustworthiness as fundamental qualities in our team members. Your consistent commitment will contribute to our success.
- **Positive ‘Can-Do’ Attitude**: Taking the initiative to address customer concerns will contribute to maintaining an organised and efficient environment.
- **Well-Organised and Able to Multi-Task**:Excellent organisational skills will empower you to handle various responsibilities seamlessly and make the most of your time.
- **Basic IT Skills, Including Microsoft**:Proficiency in basic IT skills, including Microsoft Office, will be valuable managing daily tasks and interactions.

**Job Requirements**:

- Maintain a high level of client satisfaction by addressing enquiries, providing information, and resolving issues with professionalism and a friendly demeanour.
- Welcome visitors, both in person and over the phone, and ensure the reception area reflects our commitment to excellence.
- Manage accurate data entry, diary and database functions.
- Handle point-of-sale transactions and petty cash management.
- Work collaboratively with team members, you will also be a key holder and provide coverage for holidays and sickness
- Embrace opportunities for growth and development

**Benefits**:

- Starting Salary £11.54 per hour
- 25 days paid annual leave (increasing to 30 days over 5 years)
- Opportunities for Advancement
- Ongoing Training and Development
- Supportive and Inclusive Work Culture
- Employee Benefits Package

**Job Types**: Part-time, Permanent

Pay: From £11.54 per hour

Expected hours: No less than 20 per week

**Benefits**:

- Private medical insurance

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Customer service: 1 year (preferred)
- Administrative experience: 1 year (preferred)

Work Location: In person

Application deadline: 08/11/2024
Reference ID: CSA PE9 11/24

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