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Fire Engineer
2 weeks ago
Tunstall was the first to develop alarm systems for older people and has continued to lead the market ever since. With a team of almost 3,000 employees operating in 17 countries across the world, Tunstall works with health professionals and social care providersdaily, to provide support to help manage long term health conditions and provide person-centred care.
Tunstall has pioneered the use of technology to enable independent living, supporting more than five million people and their families across the world. Through our regional response centres this enables us to develop digital solutions that enhance independentliving and improve efficiencies in clinical care.
**Salary - £25,000 - £30,500 dependent on experience**
**Benefits**:
- Up to 9% combined pension contribution
- 25 days holidays + bank holidays
- Free eye tests
- Retails discounts
We have an exciting opportunity for you to join us at Tunstall as a**Fire Engineer in Hampshire/Berkshire**
Main Purpose of Role:
To provide the highest quality of commissioning, repair, and maintenance service principally of fire detection and emergency light systems and secondarily of company and third-party products in an efficient and professional manner, continually meeting orexceeding given performance targets as directed by the Regional Service Manager. The jobholder shall at all times consider the needs of the Customer first and be able to demonstrate exceptional customer relation and interpersonal skills. Typically, the typesof sites covered will be residential homes for the elderly and supported living accommodation. It is essential that the right applicant will be able to communicate at all levels of management, residents and carers and deal with all aspects of service in asensitive and positive manner.
Principal tasks and responsibilities:
- To repair and maintain existing equipment and systems across the range of fire, emergency light, company and 3rd party products.
- To commission new installations prior to their hand over ensuring maximum customer satisfaction.
- To continually meet or exceed performance targets as set by Customer Service in the areas of productivity, quality of workmanship, first fix rate, stock control and attendance at work.
- To demonstrate a comprehensive and in-depth knowledge of the fire, company's core and 3rd party products both in their repair and functionality.
- Perform preventative maintenance checks, to also ensure that potentially disruptive issues are pro-actively averted. With all visits where possible adhering to the relevant British Standard.
- Identify issues that lessen customer satisfaction and actively participate in their resolution and future prevention while adhering to the company's policies and procedures.
- To demonstrate co-operation and flexibility in meeting the demands of customers throughout their area 7 days a week (Standby).
- To be a highly motivated and enthusiastic team member positively promoting the Organisation as a world class service provider.
- To ensure paperwork is clear, concise and on time.
- Endeavour to create new business and sustain existing business.
- Be part of a standby rota to support fire products outside rostered working hours.
- To be able and willing to work outside geographical boundaries.
- Assisting with installation related activities such as site visits/commissioning/surveying etc.
- Undertake minor installation work and second fix on major installations.
- To mentor, coach, and support Warden call Technicians & Engineers on Fire Detection and emergency light systems
- Assist with the installations of Warden Call systems.
Knowledge, Skills and Experience:
- Preferred qualifications are a pass at ONC level, equivalent NVQ or demonstrable alternative in a technical discipline (specifically Electrical or Electronic Engineering).
- Relevant FIA training units.
- Relevant emergency light training.
- Ideally qualified to BS7671, Part P in electrical installation.
- Knowledge & experience of Fire Alarm and emergency light System installation, commissioning, maintenance & repair.
- Knowledge of the relevant British standards regarding Fire Alarm systems currently BS5839.
- Knowledge of the relevant emergency light standards,BS 5266-1 and BS EN 50172/BS 5266-8.
- Proven problem solving and analytical skills.
- Proven customer focus.
- Effective communication and motivational skills.
- Proven performance orientation.
- Appreciation of Health & Safety issues relating to the service function.
- Effective time management & planning skills
- A flexible attitude
- The geographic spread of workload both during normal and standby operations
- The level of supplementary technical resource within the area.
- Keeping up with technical and product development and the necessary training associated with them.
- The regular requirement for reporting to the Service Manager.
- The need to maintain the highest level of operating performance.
- The nature of the service means that contracts can be taken on which contain non-fire equipment or systems such as CCTV, Warden Call or Nurse Call. The jobholder is expected to be open to receive training on such systems and repair and service them to thebest of his/her abilities.
