Transport Controller

2 weeks ago

Ellesmere Port, United Kingdom Menzies Distribution Ltd Full time

Menzies Distribution are looking for a **Nights** **Transport Controller** based in **Ellesmere port.** This role is based on a 52.5hrs hours working pattern, **Monday - Friday.**

The Transport Controller acts as the liaison between the customer the Transport offices and the operational staff. Acts as first point of contact for the customer and resolves any problems or concerns with the distribution of their products and materialsto and/or from the mill. Projects a positive and professional image at all times, assisting the customer promptly and conducting all business in a friendly, courteous and knowledgeable manner. This role ensures compliance on equipment and process followed.

**_Relevant COVID-19 precautions will be taken during the recruitment process for this role
- _**

**Duties**:

- Dealing with customer orders ensuring quantity accuracy, delivery timelines communication to depot staff
- Maintain a harmonised people and customer focused team-working environment always seeking opportunity to improve the customer's experience
- Maintain and expand a pro-active relationship with existing customers and suppliers
- Dealing with customer & supplier enquiries and complaints, from Investigation through to closure and where this is not possible escalating the issue to the necessary Manager.
- Ensuring that customer requirements are administered in a timely controlled and recorded manner
- Support and develop the process of Continuous Improvement, challenging working conditions, systems and behaviours to increase performance and employee satisfaction.
- Enter accurate data on to all internal systems and reports
- Maintain data security and integrity in line with Business needs.
- Completion of customer KPI reports
- Collation of accurate data to create customer invoices
- Maintain a safe working environment that complies with all aspects of the company’s H&S Policy

**Requirements**:

- Good communication skills are essential with the ability to express empathy with customers
- Excellent written and verbal skills are essential.
- Experience resolving disputes in a fair and calm manner and be able to identify issues, which could potentially become problematic and avoid situations arising.
- Report writing on Customer Service activity and proposed recommendations on how improvements could be made for the benefit of the company and its customers.
- Familiar with Microsoft Word, Excel and Powerpoint.

**Additional Benefits**
- Uniform & PPE provided
- Healthcare Cashplan for all employees and dependants, includingdental, optical, physiotherapy, health screening, 24/7 counselling and more
- Employee perks: discount on trips, hotels, gyms, days out, restaurants, supermarkets and more
- Discount on mobile phone contracts with EE;
- Training opportunities and development plans
- Driver of The Year Awards
- Flexible working options

**A bit about us**:
At Menzies Distribution, we have been delivering across the UK since 1833. Today, we are Logistic UK’s most innovative business of the year, with a strong focus on the future, sustainability, and innovation - we keep moving forwards.

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