Co-working Community Manager

**Nectar Co-Working Of?ces | Co-Working Community Manager | 5 Days per week (?exible rota) | £26,000 per annum with OTE of £32,000 + Statutory Pension 28 Days Holiday inc Bank Holidays**

**We are Warrington's premier co-working space.**

Our mission is to provide an of?ce environment that inspires startups, independent professionals, non-pro?ts, and artists to get more done. We are proud of our local community and so we provide a place for organisers to accomplish great things. We achieveall of this with a hospitality mindset.

Nectar Co-Working is actively seeking a friendly, analytical, and detail-oriented person to be the face of Nectar in the role of Community Manager.

You will help us grow the community by creating a great member experience while executing sales and operational tasks with excellence. This is your opportunity to take ownership and responsibility of a mission-driven business with the complete support andexperience of the owners.

There is a lot of growth opportunity in this position as we are planning to expand this concept across the North West at other venues.

**Community Manager responsibilities include**:

- Create a friendly environment to facilitate high member satisfaction.
- Plan and launch community initiatives to create connections between members of different organisations. This might include targeted member introductions, recommending possible mentor matches, running networking events, and managing communications withinthe space and through digital vehicles.
- Seek out information about the business and personal objectives of tenant organisations and their individual members.
- Resolve issues between members quickly and in a manner that diffuses tension.
- Foster a sense of inclusivity where fresh ideas are welcome.
- Be knowledgeable about Nectar's membership contracts and guidelines. Explain these policies to members, as necessary.
- Oversee new member onboarding and when member's move out of the space

**Events planning and execution**
- Build a quarterly calendar of co-working events that engages all stakeholders:

- Current members: Educational and appreciation events (e.g., happy hours and themed parties)
- Future members: Lead generation and sales-related events.
- Local community: Identify outside organisations and encourage them to use our event space. Depending on the exact nature, these events should also be used to build Nectar's CRM and digital community.
- Manage to the allotted budget.
- Present our community professionally.
- With your team, oversee the event itself, from catering to a smooth event check-in process to cleanup.

**Business development**
- With the owners, be responsible for setting and achieving sales objectives, occupancy rates, and pricing.
- Conduct tours for prospective members.
- Contact the local press and community leaders to generate interest in Nectar Co-Working.
- Engage with the local community by attending relevant events they are hosting.
- Ensure that new members will ?t with Nectar's culture dynamics and mission.
- Maintain a positive relationship with key vendors.

**Facilities and space management**
- Manage all building operations to the satisfaction of members.
- Maximise uptime and availability of key facilities assets like the Wi? network, kitchen, printers/ copiers.
- Keep members aware of facilities issues that may impact them.
- Make recommendations to the owners about new features or perks that will entice members.
- Submit maintenance requests for repairs to the facility and key equipment *
- Ensure cleaning is conducted to spec.
- Be aware of local laws and regulations as they pertain to member safety and emergency processes.

**Personnel management**
- Manage a team to achieve the community, sales, and facilities goals stated above.
- Be responsible for the professional development of each team member.
- Conduct regular meetings with the entire team to ensure members are aligned on key initiatives and performance goals.
- Hold weekly one-on-one meetings with each team member to review the status of individual tasks and goals.
- Lead regular performance reviews of team members.
- Share perspectives on the team with ownership.

**Community Manager**Experience and Requirements**
- 2-4 years experience with increasing responsibility in either a sales or customer service role.
- Demonstrated project management skills.
- Experience managing corporate social media campaigns.
- Experience with written content generation in a business environment and basic graphic design skills are a plus.
- Passion for Warrington and Cheshire and our entrepreneurial community.
- Interest in working independently with only occasional interactions with the owners
- Fluent in English. The ability to speak the additional language is a plus.
- High-level ethics, empathy, and dependability
- Legally authorised to work in the U.K.

**BBBH26639