Sportsbook Operations Executive

**Who we are**:
Bally’s Interactive is the digital arm of one of the world’s leading entertainment providers, Bally’s Corporation, with tens of millions of players across the globe and big plans always in the works. Our brands and sites include market movers and shakers like SportsCaller, Monkey Knife Fight, Vera&John, Virgin Casino, Jackpotjoy and many more. We make our mark by embracing the diversity of our global team, challenging ourselves, and striving to make a difference for our players

As a Sportsbook Operations Executive, your primary mission is to assist in the efficient functioning of our sportsbook operations. Reporting to the Sportsbook Manager, your key focus will be on site management and product improvements enhancing the players experiences.

**So, what will you be doing?**:

- Own the day-to-day management of the Sportsbook website, including uploading and scheduling of marketing banners and website menus.
- Provide crucial local knowledge about local sport and news. Undertake and communicate back to the wider team regular competitor and industry research
- Identify & price local events that will not be offered through the data feed.
- Managing the full cycle of Special markets, from creation to settlement and analysis.
- Working with analytics teams to investigate market trends to obtain insights on customers betting patterns and improve revenue
- Assist in the relationship between Sportsbook team and CRM, Content, Brand and other teams.
- Support and assist all operational teams with Sportsbook matters, including the Customer Support team in resolving customer queries.
- Champion the Sportsbook product throughout the business
- Assist in the training and onboarding of new starters/departments.
- Contributing to product development and testing to improve customer experience.

**And what are we looking for?**:

- A deep knowledge and passion of sports is essential.
- Excellent written and spoken English
- Ability to collaborate and communicate confidently and build strong working relationships.
- Proactive, flexible, enthusiastic, and organised, a confident communicator and presenter, capable of engaging audiences at all levels.
- Previous experience in the sports betting industry and experience in working with CMS systems.
- Proficient using Microsoft Office (particularly Word, Powerpoint & Excel).

**This is what you'll get**:
Different benefits packages are tailored to fit each location, but here’s a taste of what may be on offer
- Annual leave
- Annual bonus
- Health insurance
- Company share scheme
- Volunteering days
- Home office allowance
- Wellness or Gym allowance

**DNA / Values**:
At Bally’s Interactive, we are driven by a set of core values that we like to call our DNA. We strive to embody our DNA and keep them at the heart of everything we do

We are **Always Ready** to embrace change, adapt, and do what it takes to delight our customers. We believe that **You Make the Difference**, which is what gives our players the best experience and keeps them coming back. We are **All One Team**, looking out for each other, respecting diversity while connecting through a common purpose. Our teams are **Learning Every Day** by showing constant curiosity and the drive to learn from successes, mistakes, new experiences, and the people around us. At Bally’s we **Love to Lead** by thinking differently, seeking innovation, and always looking for ways to raise our game.

**Equal Opportunities**:
At Bally’s Interactive, we are committed to promoting equal opportunities in employment and working conditions.

Diversity, Equity and Inclusion are important to us, and we encourage a culture where everyone can be themselves at work.

We believe passionately that employing a diverse workforce is central to our success, this is our superpower.

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