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0 Hours Contract
2 weeks ago
Ideally, we are looking for someone who lives locally, or approx. 30 mins by public transport or walk from the clinic.
**Main Responsibilities**
**Clinic & Office Support**:
- Welcoming clients upon arrival to FMW & making them feel comfortable, offering refreshments etc
- Booking and amending appointment times on the MindBodyOnline booking system (MBO)
- Dealing with cancellations and late arrivals - ensuring that all no shows are dealt with and followed up with following no-show process
- Keeping appropriate appointment waiting lists and ensuring all slots are filled where possible
- Sending out daily reminders via text to clients
- Processing payments, re-booking and checking out clients on the MBO booking system
- Sending out client receipts and gift vouchers
- Updating client database on the MBO system and processing new clients consultations forms
- Ensure that all filing is carried out promptly and efficiently
- Making sure therapy rooms and common areas are clean and kept in a tidy manner on a daily basis
- Ensuring laundry is kept up-to-date and towels are folded
- Other light housekeeping duties
- Restocking outside flyers at the front of the clinic
- Other ad-hoc team support duties as and when requested by Fulham Massage & Wellness Office Manager or Directors
**Team Support**:
- Keep management informed of operational changes by relaying communications
- Master the correct use of the computerised appointment system to optimise therapy time by implementing a smart booking strategy
- Provide support to the Office Manager & clinic Directors as and when required
- Act as a friendly manner to other reception staff, therapists and clients to promote good staff and customer relations
- General housekeeping duties and day to day cleaning tasks
- Support the therapists by passing on messages, bookings and any other details with regards to their appointments
- Restocking supplies in common areas and the therapy rooms
- Keep up to date with changes with Fulham Massage & Wellness policies and procedures
- Ensure that you adhere to Health & Safety guidelines and policies and report any dangers or breaches to your Office Manager and clinic Director immediately
- Promote and adhere to FMW policies and procedures
- Understand and maintain Fulham Massage & Wellness’ mission, values and standards of practice. Feedback to the Office Manager when these are not upheld by any therapists or where they have observed exceptional practice from a therapist
*
**PERSON SPECIFICATION**
**Education & Experience**
Educated to GCSE standard (including English) and/or the ability to demonstrate excellent communication skills both written and oral are essential.
Experience of working in a Clinic environment and knowledge of running a busy reception (ideally but not essential)
Experience of working in a customer service environment.
Experience of working constructively as part of a team.
**Skills & Competencies**
Great administration skills
Planning and organisational skills with attention to detail and an ability to multitask
Excellent communication and interpersonal skills, including clear and concise writing skills
Adaptable, positive, and customer focused with a ‘can do approach
Ability to consistently demonstrate discretion and confidentiality
Strong team player able to work flexibly and to respond quickly in a customer focused environment
Ability to act on own initiative and to delegate work as and when required
Exceptionally high standards
**Job Type**: Zero hours contract
**Salary**: £11.50 per hour
**Benefits**:
- Employee discount
Schedule:
- Flexitime
Ability to Commute:
- London, SW6 4RE (required)
Work Location: In person
