Support Worker

**SUPPORT WORKER (RECOVERY)**

**Primrose Lodge, Guildford**

**£25,798.50 - £27,027 P/A**

**47.25 per week**

If you’re a solution focused, compassionate Support Worker, we are interested in speaking with you Come and be a part of The UK’s Leading Alcohol & Drug Rehab Provider, we pride ourselves on providing a world-class treatment in comfortable and affordable facilities across the UK. You’ll be ensuring the day-to-day provision of a high-quality support programme to substance misusing clients’, families and the community. We’re looking for someone to join our team at **Primrose Lodge** in Guildford**.**

**The benefits of being a Support Worker in the team**:

- Free Training and development opportunities
- 28 Days Holiday rising to 33 Days after 5 continuous years of service
- Company pension scheme
- Free On-site parking
- Blue Light Card - thousands of discounts at your favourite retailers
- Employee of the month scheme - delegating up to £100 per month
- Wellness programme with BUPA

**Main duties of the Support Worker**:

- Undertake all duties and responsibilities in accordance with: company policies, procedures, protocols, guidelines, standards; good professional practice and the company’s QA strategy, CQC and other regulatory requirements, relevant legislations, all legal and contractual obligations.
- Oversee and or conduct effective intake, assessment and discharge interventions.
- Assist the therapeutic team to carry out accurate, complete and timely risk management planning and reviews in conjunction with external third parties where appropriate.
- Ensure clients observe the programme’s rules and support the manager in investigating and taking action where these may have been breached including substance testing.
- Provide advice, information and support to clients including referral to aftercare services that focus on maintaining an abstinent lifestyle.
- Oversee the maintenance of accurate client records and databases and provide statistics for management and to assist with service evaluation in a timely fashion.
- Assist in the transfer of individuals between agencies and services.
- Support clients with the prompting of their medication, conduct accurate and timely medication audits and maintain accurate medication records.
- Work with clients to produce appropriate and achievable recovery plans to help them address their identified needs.
- Ensure residents attend external appointments in line with their care plan by supporting them to access transport or accompanying them if necessary.
- Assist in the day-to-day operation of services by working with clients, enabling them to cope with practical aspects of daily living (life skills, benefits, housing).

**Essential criteria**:

- NVQ Level 3 qualification in Health and Social Care or equivalent.
- Good organisational skills and time management skills.
- Good verbal and written communication skills at all levels.
- Ability to work on own initiative and as part of a team.
- Competent within the demands of the role in Word, Outlook and Excel.
- Strong active listening skills
- Ability to undertake lone-working safely and effectively.
- Ability to negotiate and influence effectively in terms of professional boundaries.
- Ability to develop and review risk management plans.
- Ability to express empathy and a non-judgemental attitude with a calm, caring approach.
- Capacity to handle intensive and pressurised situations.
- Strong customer service skills.

**Job Types**: Full-time, Permanent

**Salary**: £10.50-£11.00 per hour

**Benefits**:

- Casual dress
- Company pension
- Employee discount
- Free parking
- On-site parking
- Store discount
- Wellness programme

Day range:

- Monday to Friday

Physical setting:

- Residential home

Shift:

- 10 hour shift
- Day shift
- Night shift

Ability to commute/relocate:

- Guildford, GU3 3RF: reliably commute or plan to relocate before starting work (required)