Client Services Administrator

2 days ago

Chichester, United Kingdom Mercer Full time

We are seeking a talented individual to join our **Consulting Delivery** team at MercerMarsh Benefits. This role will be based in** Bristol or Chichester**. This is a hybrid role that has a requirement of working at least three days a week in the office.

Mercer Marsh Benefits(MMB) is part of the Marsh McLennan family, bringing together a broad spectrum of expertise to help clients navigate the complex world of people risks, cost management and employee benefits. We are a world leader in workplace health and benefits. Operating in 135 countries, our team of specialists design benefits solutions that meet the needs of businesses and their people, drawing from global intelligence and adapting that wealth of experience to local markets.

We are on the look-out for experienced Administrators to join our **Protection & Group Risk** team in **Bristol or Chichester.** This part of our successful business is responsible for advising corporate clients on all aspects of the insured benefits relating to Group Risk and is a fantastic opportunity to continue your career with a world leading professional services company.

**We will count on you to**:

- Support the consulting team in gathering, organising, entering and analysing data to be used for various client projects
- Partner with internal/ external stakeholders to achieve the best service for client
- Deal with client and member queries (verbal and written), with support as appropriate in line with service level agreements
- Champion continuous improvement within your team/location
- Develop and maintain appropriate technical and market knowledge
- Quality check work for junior colleagues
- Attend client meetings as required
- Act as a training and technical referral for colleagues

**What you need to have**:

- Previous administrative experience in a professional services environment (Employee Benefits, Financial Services or Healthcare is preferred)
- Excellent written and oral communication skills
- Ability to work with numbers
- Excellent planning and organisation skills with the ability to work to deadlines
- Ability to work on own and as a team player, establishing good rapport with clients and colleagues

**What makes you stand out?**
- Experience in either Group Risk (Group Income Protection, Group Life Assurance and Critical Illness) or a background in Healthcare
- Insurance related experience
- Industry recognised qualifications

**Why join our team**:

- We help you be your best through professional development opportunities, interesting work and supportive leaders.
- We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
- Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

hybrid

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

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