Customer Account Manager

1 week ago

Roundswell Business Park, United Kingdom Jackson Hogg Full time

I am looking for an experienced Account Manager to join an exciting global organisation who thrives on building strong relationships and growing sales**CORE REQUIREMENTS**:

- Maintain regular meetings with Key Customers, e.g., Quarterly Business Reviews to review past KPI performance, set forward-looking objectives and targets, and qualify new business opportunities.
- Order Administration - Sales Order loading, management and reporting to support achievement of business objectives and forecasts.
- Proactively provide marketing information to Customers on TT Power Electronics activity and new technology developments.
- Cost Estimate / Quote / Bid management
- Management of pricing activity with the Customers to ensure best recoveries based on value to the customer and realise close/win on business opportunities.
- Identify opportunities to improve communications and processes both internally and externally.
- Drive improved performance through continuous improvement using LEAN tools and processes
- Manage cross-functional communication and information flow to ensure we deliver best in class customer service
- Business Development, Planning, Supply Chain, Operations, Engineering, IT and other functions.
- Responsible for Export compliance and reporting

**DESIRABLE SKILLS/EXPERIENCE**:

- To be successful you will be highly customer focused with excellent technical knowledge and a keen eye for detail.
- You will have experience achieving levels of service excellence as acknowledged by the customers.
- Experience of working in a fast-paced KPI led environment where the ERP system data quality is positioned as the single source of truth for the business.
- Account/Key Account management experience
- Experienced in Aerospace industry or similar industry.
- Extensive experience in working in low volume, high product mix, build-to-print environments and design to spec environments
- Excellent communication skills and demonstrable experience of effective negotiation and influencing skills for win-win outcomes.
- Ability to thrive under pressure and deliver against deadlines.
- Flexible in approach and willing to undertake business travel.
- Proactive change management experience
- Experience in the use of ERP systems and the engagement of teams in these systems for basic business management.
- Must be capable of leading a multi-functional team in the customer management environment.
- Have strong time management skills and be good at prioritising tasks.
- Experience in Import/Export compliance and management

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