Nhs 111 Health Advisor
1 week ago
**Job Title**:NHS 111 Call Handlers / Health Advisors.
**Location**:Bedford, MK40 2NT.
**Pay**:Starting at £18,500 - £23,500 **prorated based on hours and rota pattern.
**Shift Patterns**:Various.
Are you looking for a new challenge where you can make a difference to others?
We are looking for people with unique skill sets to join our growing team.
We provide a comprehensive, 5-week training course to enhance the skills you already have. So you don't need to be qualified to apply.
**We are looking for individuals that have the following abilities/skills**:
- To deliver an effective, safe and competent call handling service for callers to NHS111 which includes patients, their representatives and Healthcare professionals.
- Be responsible for the prioritisation of presenting clinical symptoms, supported by decision support software throughout a 24-hour period. Using the NHS Pathways software, you will provide the appropriate response based on the patient’s symptoms/needs.
- To identify and highlight appropriately any issues regarding a vulnerable child or adult.
- Reflect the diversity of needs in healthcare communities by utilising all available resources to facilitate access to the service where there are barriers to communication and understanding, e.g. interpretation services.
**About You**:
- Can you remain calm under pressure?
- Do you have a good understanding of systems and technology?
- Are you looking for a fast-paced role, where no two calls are the same?
- Do you want to give back by helping and supporting others?
If so, then this is the job for you
As an NHS 111 Call Handler, you’ll be the first point of contact for people calling the NHS 111 service. This could be helping to set up a GP appointment or managing an emergency need, where you could find yourself dispatching an ambulance.
Right now, you could be working in a completely different setting. Whatever your background, it’s essential that you can remain calm under pressure and that you can think logically and quickly on your feet. You’ll need to be capable of using multiple systems while delivering excellent customer service at the same time.
**Benefits**:
- Competitive salaries.
- Generous holiday entitlement.
- As a not-for-profit organisation HUC is also a member of the NHS Pension scheme and can make contributions on behalf of all colleagues working for the organisation.
- Staff Recognition Scheme.
- Discretionary Bonus Awards.
- Investment in your Training and Development through HUC Academy.
- Be a part of the Staff Forum and have your say.
- Discount Schemes through Perkbox, Bluelight and NHS Discount Schemes - giving our staff access to over 200 financial perks such as discounts at major stores, cinema tickets and restaurants.
- Refer-a-friend, a great way to earn up to £500 reward for each new referral.
- Access to the Employee Assistance Programme (EAP) which offers support and resources to help you with personal and work challenges and/or concerns that may affect your personal wellbeing and/or work performance. It is confidential and free to all colleagues.
- Health and Wellbeing Group looking after colleagues’ health and wellbeing with various initiatives throughout the year.
- We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date._
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