Administration Team Coordinator

1 week ago

Reading, United Kingdom Royal Berkshire NHS Foundation Trust Full time

The Florey Sexual Health Clinic is seeking seeking a passionate, enthusiastic, reliable and hard-working individual to join our department in the role of Administration Team Coordinator. We are looking for a team player with good communication and excellent customer service skills, with a positive attitude towards work.

The Florey Clinic Administration Team is comprised of band 2 receptionists and band 3 administrators. The post holder will supervise both the receptionists and administrators and allocate and coordinate work as required. They will work closely with the Patient Pathway Manager and Service Manager to ensure the smooth running of the service and effective functioning of the Administration Team.

The post holder will participate in the provision of an integrated sexual health service, assisting clinicians in managing patient requirements. Specifically, the post holder will be a point of contact for all administrative issues relating to patients’ pathways of care, including Florey Clinic reception, HIV, Contraception and Psychosexual Therapy.

It is expected that the post holder will develop a good working knowledge of administrative standard operating procedures (SOPs) relating to all aspects of the service and is able to provide both reception and administrative cover and support to any aspect of the service as required. This role will also include general admin duties, including but not limited to answering patient and staff telephone queries, working on reception, scheduling appointments, processing clinic letters, filing and general clerical tasks.

Reading sits on the river Thames and is served by great road and rail links to London, Oxford and Southampton. With excellent leisure and shopping facilities, and a thriving cultural scene, Reading is a wonderful place to live, work and play and provides excellent facilities for families, including some of the best state and private schools in the UK.

The CQC recently rated the care provided by The Royal Berkshire NHS Foundation Trust as Good.

Our values; Compassionate, Aspirational, Resourceful, Excellent, reflect the type of Trust we aspire to be and you can join our dedicated and talented staff to make this happen.

For further details on this job role, please refer to the Job Description and Person Specification attached.

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